Director of Strategic Operations Initiatives – Absence
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Job Description
Director of Strategic Operations Initiatives managing operational strategies for Absence sector. Overseeing complex initiatives for employee experience modernization and operational scalability with cross-functional leadership.
Responsibilities:
- Own end-to-end execution of strategic initiatives that reimagine employee experience through digital, real-time, OMNI channels (web, mobile, IVR, chatbot).
- Lead the modernization of legacy, manual processes through intelligent automation, including AI, OCR, RPA, and straight-through processing.
- Translate future-state strategies into executable plans, funding cases, go to market strategies, and governance models.
- Lead initiatives from early concept and business case through implementation, adoption, and value realization.
- Act as the accountable delivery lead for complex, high-visibility programs with material operational and experience impact.
- Partner with Product & Technology and Operations to scale automation responsibly, improving speed, accuracy, and compliance while reducing unit cost and dependency on manual effort.
- Execute the Right Work | Right Role | Right Time workforce model by:
- Defining clear role segmentation
- Ensuring seamless OMNI handoffs when digital resolution is not possible
- Partner with Operations, HR, and Finance to align workforce design, training, and capacity planning to the future-state model.
- Support reinvestment of automation savings into higher-value specialist roles and experience improvements.
- Establish and operate strong program governance, escalation paths, and executive reporting mechanisms.
- Act as a trusted partner to senior leaders, providing clear insights, decision support, and execution intelligence.
- Track and report benefits realization, ensuring value is sustained post-implementation.
- Travel as necessary
Requirements:
- Bachelor’s degree required, preferably in Business, Operations, or a related field
- MBA or advanced degree preferred
- Professional certifications such as PMP, Lean Six Sigma, Agile, or similar delivery credentials preferred
- 7+ years of experience leading enterprise transformation, strategic initiatives, program delivery, or operational modernization
- Strong experience with digital transformation, automation, and operating-model redesign
- Proven ability to lead through ambiguity, manage escalations, and deliver results under pressure
- Exceptional executive communication, governance, and stakeholder-management skills
- Hands-on experience with AI, OCR, workflow orchestration, or intelligent automation platforms preferred
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Self-starter with the ability to multi-task, prioritize, and work autonomously
- Strong analytical, problem-solving, and strategic thinking capabilities
Benefits:
- Mental health & well-being programs
- Work-life services
- Organizational resiliency
- Health navigation and advocacy
- Global support & response
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