Director, Program Management – Configuration Manager
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Job Description
Director managing program management and configuration at ICF's Digital Modernization Division. Coordinating teams to support federal customers with IT needs and project management.
Responsibilities:
- Work with government stakeholders to strategize, plan, manage, document and implement configuration change and release management functional and operational requirements, identify gaps, and identify alternative approaches to meet requirements.
- Manage status update meetings and communicate timelines and impacts of new initiatives to team members.
- Work closely with federal IT teams and other vendors to communicate consolidated feedback on project progress to federal leadership.
- Manage time and expectations of multiple projects and team members.
- Identify and communicate downstream impacts of process enhancements or major projects to other teams /departments that may be impacted.
- Work well in a collaborative environment to complete requirements.
- Work closely with the Support/Organizational Readiness team to ensure proper communications and training materials are updated as major enhancements are planned to be released into production.
- Play a key role in leading and executing configuration management and release transformation to support a growing customer enterprise.
Requirements:
- 10+ years of management experience.
- 6+ years of experience with release and configuration management of IT projects.
- 5+ years of experience supporting federal clients on IT / software projects, preferably utilizing Agile/SAFe methodology.
- 3+ years of experience in leading multiple teams.
- 1+ years of experience with low-code, no-code platforms such as Salesforce, Appian, and ServiceNow.
- US Citizenship is required (required by the federal government for this position).
- Must be able to obtain Public Trust clearance.
Benefits:
- Reasonable Accommodations are available
- Health insurance
- Paid time off
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