Senior Business & Program Operations
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Job Description
Business operations leader scaling Adobe Firefly Foundry’s enterprise GenAI pre-sales organization. Driving pipeline governance, executive reporting, customer engagements, and cross-functional execution.
Responsibilities:
- Lead operational cadences and reviews driving Firefly Foundry pre-sales accountability, impact, and execution
- Track goals, timelines, success metrics, strategic roadmaps, and execution plans
- Own new business and customer opportunities involving Firefly Foundry Field CTOs or VP
- Coordinate internal and external research and preparation with account teams
- Drive consistent customer pipeline progression across pre-sales and post-sales teams
- Collaborate with GTM, Product Marketing, Sales Operations, and Field Enablement on onboarding, enablement, and customer-facing materials
- Prepare analytics, reporting insights, and executive-ready narratives for internal reviews and external customer engagements
- Advise Firefly Foundry and C&P leadership on performance, problems, and needed changes
- Ensure customer outcomes through handoffs and alignment across account teams, Solution Consultants, Creative Technologists, and Product Delivery
Requirements:
- 10+ years in business operations, strategy, sales operations, or related fields
- Preferred experience in enterprise SaaS, highly matrixed organizations, and creative and marketing industries
- Experience supporting pre-sales or technical sales organizations
- Ability to manage priorities, deliverables, and dependencies accurately and urgently in a fast-paced environment
- Familiarity with CRM systems, reporting tools, and business intelligence platforms
- Strong written and verbal communication skills
- Familiarity with generative AI, creative and marketing workflows, and everyday work tools
- Maniacal attention to detail and extreme ownership
- Flexibility to travel as needed, approximately 25% of the month
Benefits:
- Annual Incentive Plan (AIP) for non-sales roles
- Potential new hire equity award for eligible roles
- Comprehensive benefits programs
- Accessible recruiting process and reasonable accommodations
- AI guidance during the hiring experience
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