Director, Project Management – Resource Operations
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Job Description
Director leading Logicalis’ professional services PMO and resource operations. Improving delivery predictability, customer outcomes, financial performance, and workforce utilization.
Responsibilities:
- Provide strategic leadership for the Project Management Office and Resource Management Office supporting Logicalis Professional Services
- Build a scalable delivery operating model to improve project predictability, customer experience, portfolio visibility, financial performance, and resource utilization
- Lead project intake, project manager assignment, resource qualification and scheduling, subcontractor coordination, project governance, financial oversight, and project closure
- Establish decision rights, standards, accountability, and differentiated governance across delivery stakeholders
- Manage capacity and demand using backlog, pipeline, resource availability, skills, utilization, and third-party capacity data
- Own portfolio health reporting and executive governance across delivery, financial, customer, schedule, scope, resource, and quality indicators
- Lead project recovery efforts for high-risk or strategically important engagements
- Establish customer experience standards and serve as executive sponsor or escalation leader for high-risk engagements
- Govern project revenue, costs, budgets, estimate-to-complete, billing readiness, write-offs, change requests, and margin performance
- Develop PMO and RMO workforce strategy, capacity models, career paths, succession planning, hiring profiles, contractor use, and future skill requirements
- Improve project, financial, customer, capacity, and resource data quality and timeliness
- Develop and execute automation and AI roadmaps for PMO and RMO operations
- Partner with sales, solution leaders, delivery practices, finance, customers, vendors, and company leadership on complex opportunities and delivery governance
- Directly supervise PMO Team Managers and Project Managers, including hiring, training, work assignment, performance management, and problem resolution
Requirements:
- Bachelor's Degree in a related field; equivalent combination accepted
- 12 or more years of progressively responsible experience in project, program, portfolio, professional services, or delivery operations
- 7 or more years of leadership experience, including responsibility for managers and geographically distributed teams
- Demonstrated experience leading a PMO, RMO, professional services operations function, or comparable delivery organization
- Proven responsibility for project financial performance, resource capacity, delivery governance, customer escalations, and organizational improvement
- Experience leading complex technology programs involving contractual, budgetary, resource, vendor, and customer-accountability requirements
- Demonstrated success improving project predictability, customer experience, margin protection, operational scalability, and executive visibility
- Working knowledge of professional services commercial models, including fixed-fee, time-and-materials, staff augmentation, consumption-based, and subcontracted delivery
- Strong executive communication skills and experience working with senior customer and internal leadership
- PMP or equivalent project/program management certification preferred
- PMP, PMI-PMOCP, Agile, Lean Six Sigma, ITIL, or resource management certification beneficial
- Ability to lead organizational change and increase adoption of new processes, platforms, and ways of working
- Strong analytical capability with a disciplined approach to metrics, data quality, forecasting, and continuous improvement
Benefits:
- Bonus
- Reasonable accommodations for individuals with disabilities
- Equal opportunity, inclusion, and belonging
- LogicalisUS Benefits Summary (specific benefits not provided in the posting)
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