Director, Project Management
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Job Description
Director leading scalable regulatory operations for Lumelight, an integrated healthcare benefits compliance and administration business. Building PMO, delivery, financial, client-success, and AI-enabled operating systems.
Responsibilities:
- Translate the three- to five-year company strategy into annual operating plans, quarterly priorities, measurable objectives, and accountable owners
- Partner with the CEO on organizational design, capital allocation, pricing, service expansion, technology investment, and market-entry decisions
- Establish an executive operating cadence, including leadership meetings, KPI reviews, risk escalation, and decision tracking
- Lead major cross-functional initiatives scheduled for implementation between August 2026 and January 2027, including the new 2027 operating model and P&L budget
- Own end-to-end delivery across regulatory filing, licensing, compliance, project management, and managed-portfolio services
- Build a scalable PMO with consistent intake, scoping, staffing, scheduling, quality assurance, escalation, and client standards
- Implement capacity planning, utilization, project profitability, delivery forecasting, and resource-allocation disciplines
- Standardize workflows across U.S. and offshore teams while preserving high-quality, client-specific regulatory expertise
- Serve as executive sponsor for strategic accounts and ensure early intervention on delivery, relationship, or financial risks
- Partner with business development on solution design, pricing, proposals, implementation, and readiness for new sales
- Increase recurring revenue through standardized managed-service offerings, annual retainers, and cross-selling across health plan, PBM, TPA, and adjacent markets
- Lead adoption of AI-assisted filing workflows, knowledge management, project automation, CRM discipline, and regulatory tools
- Identify work that should be automated, standardized, centralized, outsourced, or discontinued
- Partner with technology resources to develop ClearFile's long-term regulatory operations platform and supporting data architecture
- Build and develop leadership across operations, client services, project management, regulatory delivery, and business support
- Implement performance management, role clarity, succession planning, professional development, onboarding, and workforce planning
- Launch a standardized PMO and client-success operating model across major engagements
- Improve visibility into project margin, capacity, utilization, revenue forecasting, and account risk
- Reduce CEO dependency for daily operations and issue resolution
- Implement an AI and workflow-automation roadmap tied to productivity and margin improvements
Requirements:
- 15+ years of progressive leadership experience in healthcare payer operations, regulatory consulting, professional services, managed services, health technology, or a closely related field
- Demonstrated success owning operations, client delivery, transformation programs, and financial performance in a growth-stage or entrepreneurial environment
- Strong knowledge of healthcare payers, regulatory operations, compliance, project delivery, and technology-enabled services preferred
- Executive-level financial acumen, including budgeting, forecasting, pricing, margin management, capacity planning, and P&L accountability
- Ability to operate strategically while remaining hands-on, decisive, and highly accountable during rapid change
- Executive presence and sound judgment
- Ability to create clarity, trust, and accountability across a growing organization
- Strong written and verbal communication
- Systems thinking and operational discipline
- Client orientation and financial rigor
- Talent development, change leadership, and technology fluency
Benefits:
- Medical, Dental and Vision Benefits
- Health Savings and Flexible Spending Account Options
- 401(k) with Automatic Company Contribution
- Employee Assistance Program
- Company-paid Life and Disability Insurance
- Paid Time Off
- Equipment will be provided to you
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