ITSM Project Manager
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Job Description
ITSM Project Manager implementing and enhancing ServiceNow modules for the FAA Integrated Service Center. Driving integrations, governance, process reengineering, and enterprise IT service improvements at SAIC.
Responsibilities:
- Implement new ServiceNow modules and platform capabilities aligned with enterprise strategic priorities.
- Mature and enhance functionality across previously implemented ServiceNow modules.
- Drive workflow automation, data quality, operational transparency, and user experience improvements.
- Foster interoperability through integrations with FAA systems and data repositories.
- Apply Agile Software Development Life Cycle methodologies to manage ServiceNow enhancements and implementations.
- Align configurations and architectural decisions with FAA digital governance and enterprise architecture frameworks.
- Promote FAA business process reengineering and standardization to improve service delivery efficiency, reduce technical debt, and drive innovation.
- Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials for enterprise-scale operations and adoption.
Requirements:
- Bachelor’s Degree in Information Technology + 10 years of progressively more responsible experience in major IT software, hardware, or integration projects, including at least four years of Project Manager experience; Associates in IT and 14 years of related experience; OR High school and 15 years of related experience.
- Experience with ServiceNow implementations.
- Experience managing projects utilizing the PMI framework.
- Ability to obtain a Public Trust; citizenship required.
- PMP Certification (desired).
- ServiceNow certifications (desired).
- Scrum Master/Agile experience (desired).
- Experience supporting FedRamp authorized software (desired).
- Master’s degree in information technology + ten years’ experience performing complex projects in IT software, hardware, or integration (desired).
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