Disaster Relief Customer Service Agent
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Job Description
Disaster Relief Customer Service Agent providing exceptional support via phone. Assisting customers impacted by catastrophic weather with inquiries and following protocols.
Responsibilities:
- Provide exceptional customer service support via phone while following protocols and guidelines.
- Use various web-based systems to answer customer inquiries.
- Document each customers inquiry information into a database.
- Verify customers information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers ensuring the caller and client has received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Outbound calling for surveying to obtain client specific information.
Requirements:
- High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass preemployment criteria testing and internet speed test
- Must have the ability to provide a non-cellular high speed internet service such as Fiber, DSL, or cable modems for a home office.
Benefits:
- Paid time off
- Remote work options
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