Dispatch and Operations Assistant
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Job Description
Dispatch and Operations Assistant for a US-based dumpster rental company, focusing on administrative support, logistics, and customer service. Collaborating with GM and maintaining operational standards.
Responsibilities:
- Answer and manage incoming phone calls from customers and vendors with a professional, friendly demeanor.
- Serve as the primary liaison, handling inquiries, providing service details, and ensuring a "superior" service experience.
- Utilize Spanish/English fluency to expand market reach and communicate with a diverse vendor/driver base.
- Support the GM in coordinating driver schedules, routes, and dumpster placements (drop-offs, pick-ups, and "dumps").
- Learn and enforce the "Redbox Way" (e.g., ensuring dumpsters are placed on blocks and positioned accurately to protect client property).
- Maintain GoHighLevel for sales tracking and appointment notes.
- Utilize Docket for operational dispatching and dumpster management.
- Proactively manage Brian’s calendar and schedule appointments to support business development.
- Track and manage maintenance schedules for three company trucks to prevent avoidable mechanical issues.
- Follow up on unpaid bills and "chase" outstanding invoices.
- Maintain periodic internal reports and ensure data integrity within the company's operational spreadsheets.
Requirements:
- Previous experience in a Virtual Assistant, Operations, Dispatch, or Customer Support role.
- Proven experience handling inbound phone calls in English for US-based customers.
- Experience supporting operations, logistics, or field service businesses is highly preferred.
- Experience coordinating schedules, routes, or appointments is a significant plus.
- Familiarity with documenting processes and supporting basic accounts receivable/invoicing tasks.
- Strong skills in Microsoft Office Suite, specifically Outlook and Excel.
- Comfortable working within CRM systems like GoHighLevel or similar platforms.
- Ability to quickly learn and operate dispatch and logistics software such as Docket.
- Ability to manually transfer and reconcile customer data accurately between multiple systems.
- Basic understanding of invoicing workflows and accounts receivable (AR) follow-up.
- C1 English level is required, the selected candidate will be speaking strictly in English during their whole shift.
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