Donation Support Services Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Donation Support Services Coordinator facilitating organ, eye, and tissue donation for Lifeline of Ohio. Coordinating referrals, donor authorization, medical evaluations, family support, and recovery logistics.
Responsibilities:
- Organize and assist with tasks so donation efforts run smoothly across multiple stakeholders
- Provide communication and ensure compliance with regulating, governing, and accepting agencies to facilitate and maximize organ, eye, and tissue donation
- Work closely with hospital staff, funeral homes, coroners, tissue technicians, and organ recovery staff to coordinate the donation process
- Ensure families are educated and aware of the opportunity to pursue organ, eye, and tissue donation
- Obtain and enter patient medical and social information provided by partners
- Communicate referral and case information to internal and external stakeholders and provide follow-up
- Identify initial suitability for tissue and eye donors
- Assess donor registry status or contact the appropriate organ procurement organization
- Document and evaluate medical suitability criteria for potential tissue and eye donors
- Apply internal and external donor suitability policies, procedures, and standards
- Communicate with coroners to obtain permission for donation and requests
- Coordinate authorization and UDRAI processes with internal and external partners
- Work with legal next of kin to discuss donation potential, provide authorization core elements, and compile medical/social questionnaires
- Support donor families with follow-up
- Contact tissue and eye processors for donor review and acceptance
- Communicate authorization information to stakeholders including tissue teams, processors, transportation, coroners, and funeral homes
- Document required information in the charting database
- Coordinate with Quality and Regulatory Affairs to meet documentation standards and record deviations
- Coordinate donor transportation for recovery
- Complete touch-base calls and post-case follow-ups
- Determine appropriate contact intervals based on case dynamics
- Ensure case checklists are completed timely
- Deliver and receive shift reports
Requirements:
- Certification in a healthcare-related field or secondary degree in education, medical, or healthcare preferred
- 2+ years of experience working in a call center environment or a relevant combination of listed education and experience
- Able to work night shift hours
- Commitment and enthusiasm for the organization’s mission and programs
- Ability to work effectively in a remote environment using multiple communication channels
- Computer literacy and ability to use multiple browsers and healthcare applications
- Ability to understand complex policies and procedures and follow directions accurately
- Detail-oriented with a critical degree of accuracy regarding data entry
- Friendly, helpful, and professional verbal and written demeanor
- Ability to work collaboratively with people from various backgrounds
- Schedule availability for 7:00 PM–7:00 AM, consisting of three 12-hour shifts and one 4-hour shift per week
- First week of training during day-shift hours upon hire
Benefits:
- Competitive pay
- Affordable and comprehensive Medical, Dental, and Vision Plans (including PPO, HDHP, and FSA/HSA)
- Generous PTO bank available for immediate use
- 9 holidays and 2 floating holidays of your choice
- Paid Maternity, Paternity, and Family Leave
- Free, unlimited access for you and your partner to Maven, a virtual women's & family health platform
- Company provided term life, AD&D, short-term and long-term disability insurance
- Company paid-for certifications and license renewals
- 401(k) plan (Traditional & Roth options) with company match
- Performance Bonuses
- Organizational dedication to internal advancement and promotion opportunities
Similar Jobs
Care Management Behavioral Health Specialist
Behavioral Health Specialist managing clinical care and outcomes for Cambia’s person-focused health care system. Coordinating resources, assessments, and evidence-based interventions for members.
Global Site Identification and Feasibility Specialist – Sponsor-Dedicated
Global Site Identification and Feasibility Specialist supporting Syneos Health’s sponsor-dedicated clinical trials. Identifying high-performing sites and providing data-driven enrollment and study-planning insights.
Production Specialist
Production Specialist managing branded merchandise and corporate gifting projects for Brilliant. Coordinating suppliers, creative teams, purchase orders, timelines, and final delivery.
Direct Support Professional – ASL
Direct Support Professional providing ASL-enabled in-home and community care for individuals with intellectual and developmental disabilities. Supporting routines, independence, emotional regulation, and community access in Beaverton.
Senior Comms Production Specialist, Membership & Incentives
Senior specialist delivering high-volume Salesforce loyalty communications for Blueprint, a technology solutions firm. Owning campaign builds, QA, launches, monitoring, and issue resolution across email and push.
Part Time Unmanned Aircraft System (UAS) Subject Matter Expert
UAS subject matter expert supporting Culmen International, a government mission and security services company. Developing training, doctrine, deployability, and maritime ISR readiness for OCONUS engagements.
Monitoring & Evaluation Specialist
Monitoring & Evaluation Specialist at Tiko, an African nonprofit connecting young women to healthcare services and rewards. Building evidence frameworks, analyzing program data, and improving health-program impact across Nigeria and South Africa.
Product Deployment Specialist
Product Deployment Specialist scaling Flock’s drone and robotics rollouts for safer communities. Building field-tested installation processes, deployment playbooks, and operational readiness frameworks.
Research Interventionalist
Vanderbilt University research recruiter engaging Chinese, Japanese, and Korean communities in nursing studies. Developing culturally appropriate campaigns, translations, partnerships, and participant recruitment records.
Infection Prevention Specialist – Vascular
Solventum healthcare sales specialist managing vascular products across South Carolina accounts. Achieving sales objectives through independent territory and account coverage.
Auto Litigation Specialist
Auto Litigation Specialist resolving complex towing, storage, relocation, and lien disputes for Allstate Canada’s insurance claims operations. Negotiating cost-effective outcomes and supporting litigation processes.
Accreditation Specialist
Accreditation Specialist improving clinical quality and accreditation readiness for Centene, a healthcare solutions provider. Coordinating NCQA, HEDIS, delegation oversight, audits, and corrective action plans.
Hospitality Coordinator, Global Dining
Hospitality Coordinator supporting Tock, American Express’s restaurant SaaS platform, through technical customer service. Troubleshooting issues, managing escalations, and delivering virtual training.
Accreditation Review Specialist – Procedural
Accreditation reviewer helping healthcare facilities earn cardiovascular certifications from the American College of Cardiology. Conducting site reviews, analyzing compliance, and reporting improvement opportunities.
Exercise Specialist
Exercise Specialist designing virtual and in-person strength and conditioning programs for University of Rochester clients. Coaching teams and individuals while measuring training progress and expanding fitness services.
Labour Market Information Specialist
Labour Market Information Specialist analyzing Canadian employment data for WCG. Producing research, visualizations, and reports supporting employment-services operations and growth.
Banking Specialist III
Banking Specialist III servicing electronic security, intrusion, video, and life safety systems for Convergint, a global systems integrator. Installing, programming, troubleshooting, repairing, and supporting customer projects.
Digital Solutions Integration Specialist – Austria/Switzerland
Digital Solutions Integration Specialist supporting Intuitive Hub and MyIntuitive+ adoption for Austrian and Swiss healthcare customers. Delivering clinical integrations, workflow optimization, training, troubleshooting, and digital solution expansion.
Shopfloor Team Member
Shopfloor Team Member supporting The Warehouse Group’s retail operations in Waipapa. Restocking shelves, serving customers, cleaning stores, and fulfilling online orders.
Proposal Specialist
Proposal Specialist supporting HubSpot, an AI-powered customer platform, with enterprise proposals and RFP responses. Partnering across sales, legal, marketing, and technical teams to deliver accurate buyer narratives.