Field Service Coordinator
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Job Description
Field Service Coordinator assessing Indiana members' needs and coordinating healthcare, LTSS, and community resources. Supporting Medicaid eligibility, service plans, and positive health outcomes for Humana.
Responsibilities:
- Assess and evaluate members' needs and requirements to support optimal wellness
- Meet members in their locations and assess needs, barriers, goals and priorities
- Conduct initial and ongoing long-term services and support (LTSS) assessments using person-centered thinking approaches
- Contact members telephonically and/or in person
- Develop and continuously modify service plans
- Involve care-team members in care planning
- Identify LTSS providers and community partnerships
- Support members with LTSS, environmental, social, housing, educational and other services
- Assist members in maintaining Medicaid eligibility
- Prevent duplicative assessments using available member information
- Collaborate with Medical Directors, geriatricians and care coordinators to ensure cohesive service delivery and positive outcomes
Requirements:
- Bachelor's degree in health and human services field
- 2 or more years of related experience
- Knowledge of Microsoft Office Word and Excel
- Exceptional verbal/written communication and interpersonal skills
- Must reside in Cass, Fulton, Howard, Miami, Tipton, or Wabash County, Indiana
- Experience with electronic case notes documentation and multiple computer applications/systems preferred
- Experience with health promotion, coaching and wellness preferred
- Knowledge of community health and social service agencies and community resources preferred
- Home internet with at least 25 Mbps download and 10 Mbps upload
- Dedicated workspace without ongoing interruptions to protect member PHI / HIPAA information
Benefits:
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term and long-term disability
- Life insurance
- Dedicated workspace and internet requirements for home work
- Occasional travel to Humana offices for training or meetings
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