Email/Chat Support Representative
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Job Description
Email/Chat Support Representative assisting customers via email and live chat. Providing information about products, orders, and services for a transportation company.
Responsibilities:
- Respond to customer inquiries via email and live chat
- Provide information about products, orders, and services
- Document customer interactions in internal systems
- Assist customers with order updates and basic troubleshooting
- Escalate complex issues to appropriate departments
- Maintain accurate records of customer communications
Requirements:
- High school diploma or equivalent
- Strong written communication skills
- Customer service experience preferred
- Ability to manage multiple conversations and tasks
Benefits:
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO)
- Paid holidays
- Paid training and onboarding
- Career advancement opportunities
- Professional development and cross-training
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