End User Support Specialist – NMCI, Flank Speed
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Job Description
NMCI/Flank Speed End User Support Specialist providing IT support for Navy operations in Mayport, FL. Ensuring compliance with Navy cybersecurity policies and managing user requests.
Responsibilities:
- Provide Headquarters-level NMCI ACTR support to command personnel and supported users
- Submit and manage Move/Add/Change (MAC) requests and user account build-out requests within NMCI and Flank Speed environments
- Coordinate user provisioning, access changes, and system updates through approved NMCI workflows
- Deliver Tier I/II end user support, troubleshooting account, access, and workstation-related issues
- Serve as a primary point of contact for NMCI and Flank Speed user support requests
- Track, update, and follow through on service tickets to ensure timely resolution
- Ensure all account and access actions comply with Navy and SECNAV security requirements
- Support audits and compliance checks related to account management and system access
- Provide customer service and user guidance on NMCI and Flank Speed processes and tools
- Coordinate with cybersecurity and IT staff to ensure proper handling of privileged and standard user access
- Maintain accurate records of requests, approvals, and actions taken
Requirements:
- Minimum five (5) years of experience working with NMCI networks
- Demonstrated experience providing NMCI ACTR support at a command or headquarters level
- Hands-on experience submitting and managing:
- Move/Add/Change (MAC) requests
- Account creation and modification requests
- Access and provisioning actions
- Experience providing help desk and end user customer support in a Navy NMCI environment
- Working knowledge of:
- SECNAV M-5510 series (Information and Personnel Security Program)
- SECNAVINST 5239.1 series (Navy Cybersecurity / Information Assurance policy)
- Strong customer service and communication skills
- Ability to manage multiple requests and priorities in an operational command environment
- Active Secret clearance (minimum) required at time of hire
Benefits:
- Health, Dental and Vision
- 401(k)
- Tuition Reimbursement
- Flexible Spending Account (FSA)
- 11 Paid Federal Holidays
- 3 weeks' Paid Time Off
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