Engagement Manager
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Job Description
Engagement Manager delivering enterprise AI engagements for LangChain’s Professional Services team. Managing customers, risks, scope, and cross-functional technical delivery.
Responsibilities:
- Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff
- Serve as the primary customer point of contact
- Deliver status updates, manage expectations, handle escalations, and negotiate scope changes
- Manage 5–8 concurrent technical engagements while maintaining quality and meeting deadlines
- Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams
- Manage resource allocation and capacity planning
- Proactively identify risks and issues and develop mitigation strategies
- Track issue resolution and ensure deliverables meet quality standards
- Help shape Professional Services processes and methodologies
Requirements:
- 5+ years of engagement or project management experience, preferably with technical or software engagements
- Experience managing multiple concurrent engagements while maintaining quality
- Strong experience working with enterprise customers and leading customer-facing communication
- Experience coordinating cross-functional technical teams, including engineers, architects, and product teams
- Experience managing resource allocation
- Experience with project management tools such as Linear, Jira, Asana, or similar
- Experience with scope change management and complex stakeholder dynamics
- Ability to thrive in fast-paced, ambiguous startup environments
- Strong communication with technical teams and executive stakeholders
- PMP or similar project management certification preferred as a nice-to-have
- Experience in Professional Services or consulting preferred as a nice-to-have
- Experience with AI/ML or infrastructure engagements preferred as a nice-to-have
- Experience with time tracking and billing coordination preferred as a nice-to-have
- Knowledge of software development lifecycle and agile methodologies preferred as a nice-to-have
Benefits:
- Competitive compensation including base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks
- Locally competitive benefits aligned with regional norms and regulations for team members in the EU, UK, and APAC
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible vacation
- 401(k) plan
- Meals on in-office days in the US
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