Renewals Manager
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Job Description
Renewals Manager leading customer renewals, pricing, negotiations, and upsells for GovSpend’s public-sector data and analytics platform. Driving retention and renewal pipeline performance.
Responsibilities:
- Lead the renewal process from 120 days in
- Collaborate with Relationship Managers to ensure timely and effective renewal handling
- Drive customer retention through renewal planning and execution
- Collaborate on renewal pipeline planning, pricing, negotiations, meeting coordination, and renewal and upsell strategies
- Oversee and manage timely, successful renewals
- Consult with existing clients to assess platform value and price to value
- Draft presentations and documentation explaining products and services
- Support Relationship Management and Customer Success teams in communicating products, services, and client needs
- Manage the renewal pipeline for the Relationship Management team
- Coordinate potential upsell opportunities with Sales Teams
- Oversee assigned renewal agreements and obtain renewal signatures
- Improve renewal processes and overall efficiency
- Prepare reports on renewal rates, customer feedback, and key metrics for senior management
- Support strategic direction through multi-year agreements, value-based pricing, and team-based licensing initiatives
- Follow information security and acceptable use policies
- Complete security awareness training and use required security controls
- Protect company data, use VPN on public Wi-Fi, and report security incidents
- Obtain ISMS Lead review before adopting tools or vendors accessing GovSpend data
- Oversee vendors day to day and raise security concerns
Requirements:
- Bachelor’s degree in Marketing, Business or related fields is preferred
- 3-5 years in Sales/Relationship Management or supporting a sales or RM team on contracts
- Ability to apply sales, negotiation and relationship management or other related principles to product sales and renewals
- Excellent organizational skills
- Pipeline management capability
- Attention to detail
- Excellent verbal and written communication skills
- Legally eligible to work in the United States
Benefits:
- Full-time employment
- Remote work arrangement
- Company-issued laptop for GovSpend work
- Encrypted laptop with automatic screen lock
- Company VPN access
- Multi-factor authentication (MFA)
- Security awareness training at hire and on an ongoing basis
- Security incident and lost/stolen device support
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