English to Lao Review Lead – UI, Marketing & Product Content
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Job Description
English-to-Lao Review Lead owning linguistic quality for Welo Global’s multilingual AI and localization services. Managing client alignment, arbitration, audits, coaching, and quality governance.
Responsibilities:
- Serve as the language quality owner and primary client-facing linguistic expert for a leading global technology client
- Own the locale’s interpretation of the client’s quality standards
- Align the Post-Editing Lead, Post Editors, and Reviewers on shared quality standards
- Act as the main point of contact for the client’s Language Manager on quality discussions, arbitration, and escalations
- Drive consistency, quality governance, and continuous improvement across UI, marketing, product, informational, legal, and support content
- Review style guide and glossary updates, assess affected quality categories and content types, and record changes
- Track client Language Manager corrections and feedback from calibration and quality calls
- Run regular alignment roundtables with the language community
- Publish a structured monthly quality digest covering performance, improvement areas, style guide updates, notable errors, and arbitration outcomes
- Coach Reviewers one-to-one using specific examples
- Run shadowing sessions and deliver training based on alignment data
- Develop style guide proposals from recurring justification patterns
- Share cross-locale patterns with the Welocalize Quality Manager
- Maintain alignment with the client and raise evidence-based concerns
- Own the locale’s review service score, RQE audit and alignment performance, shared quality understanding, arbitration record integrity, and client Language Manager relationship
Requirements:
- 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles
- Direct experience as the primary point of contact for client Language Managers
- Experience managing formal arbitration or escalation processes
- Experience facilitating conflict resolution
- Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping
- Ability to analyse style guide changes, identify implicit client expectations, and map tolerance by content type
- Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting
- Skill in tracking error concentrations, severity drift, and alignment scores
- Native-level Lao
- Professional-level English
- Background check required as part of onboarding
- Physical location in one of the approved countries
- Preferred: Prior experience supporting major technology localization programs and working with calibration or alignment tools
Benefits:
- Dedicated device provided for project work
- Steady project volume
- Comprehensive onboarding
- Ongoing training
- Access to established linguistic resources
- Long-term partnership with global teams on high-visibility products
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