English to Serbian (Cyrillic) Review Lead – UI, Marketing, Product Content
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Job Description
Review Lead owning English-to-Serbian localization quality for Welo Global’s multilingual AI and content solutions. Managing client standards, audits, arbitration, reviewer coaching, and quality governance.
Responsibilities:
- Serve as the language quality owner and primary client-facing linguistic expert for a leading global technology client
- Own the locale’s interpretation of the client’s quality standards
- Align the Post-Editing Lead, Post Editors, and Reviewers on a shared understanding of quality
- Act as the main point of contact for the client’s Language Manager on quality discussions, arbitration, and escalations
- Drive consistency, quality governance, and continuous improvement across UI, marketing, product, informational, legal, and support content
- Review style guide and glossary updates, assess affected quality categories and content types, and record changes
- Track client Language Manager corrections and feedback from calibration and quality calls
- Run regular alignment roundtables with the language community
- Publish a structured monthly quality digest covering performance, improvement areas, style guide updates, notable errors, and arbitration outcomes
- Coach Reviewers one-to-one, run shadowing sessions, and deliver training based on alignment data
- Develop style guide proposals from recurring justification patterns
- Share cross-locale patterns with the Welocalize Quality Manager
- Maintain alignment with the client and raise evidence-based concerns
- Own the locale’s review service score, including RQE audit and alignment performance
- Maintain the community’s shared understanding of quality
- Ensure arbitration records are valid and well-evidenced
- Manage the working relationship with the client’s Language Manager, including clarifications, escalations, and expectation tracking
Requirements:
- 3 to 5+ years in Localization Quality Assurance (LQA), Senior Language Lead, or Quality Governance roles
- Direct experience as the primary point of contact for client Language Managers
- Experience managing formal arbitration or escalation processes
- Experience facilitating conflict resolution
- Deep, practical experience with localization evaluation frameworks, including RQE, LQE, error rubrics, and severity mapping
- Ability to analyse style guide changes and identify implicit client expectations
- Ability to map tolerance by content type, including Marketing, Legal, and UI
- Hands-on experience with one-to-one coaching, shadowing sessions, alignment roundtables, and structured monthly quality reporting
- Skill in tracking error concentrations, severity drift, and alignment scores
- Native-level Serbian (Cyrillic)
- Professional-level English
- Background check required as part of onboarding
- Physical location in one of the approved countries required
- Prior experience supporting major technology localization programs and working with calibration or alignment tools (preferred)
Benefits:
- Dedicated device provided for project work
- Steady project volume
- Comprehensive onboarding
- Ongoing training
- Access to established linguistic resources
- Long-term partnership with global teams on high-visibility products
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