Enterprise Analyst – Architect, Customer Success
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enterprise Analyst (Architect) focusing on enterprise architecture within healthcare industry. Collaborating with teams to drive transformation using Verato’s identity resolution platform.
Responsibilities:
- Develop and maintain enterprise-level architecture frameworks that align with customer requirements and Verato’s product strategy.
- Conduct deep analysis of customer environments, workflows, and data models to recommend optimal integration and configuration strategies.
- Serve as a subject matter expert on identity management, interoperability, and data governance, guiding customers and internal teams through complex technical decisions.
- Partner with Product, Engineering, and Customer Success teams to ensure architectural designs are feasible, scalable, and aligned with roadmap priorities.
- Act as a trusted advisor to enterprise customers, providing strategic guidance on architecture best practices and future-proofing their identity resolution capabilities.
- Evaluate architectural risks and ensure compliance with industry standards, security protocols, and regulatory requirements (HIPAA, HITRUST, etc.).
- Analyze system logs and metrics to proactively identify potential issues. Define KPIs for architecture performance and scalability, and collaborate with teams to monitor and optimize system health.
- Continue learning the ever-changing healthcare ecosystem, and explore how different customer personas could use Verato’s technology to be successful.
- Develop a prioritization framework for case management and project goals while communicating decisions, trade-offs, and priorities to appropriate stakeholders.
- Provide guidance and training to internal teams on enterprise architecture principles and best practices.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or related field; Master’s degree preferred.
- 6+ years of experience in technical support, operations, engineering, master data management, and/or systems analysis.
- Proven experience in enterprise architecture, solution design, or systems analysis within healthcare or related industries.
- Strong understanding of cloud platforms (AWS, GCP, or Azure), APIs (REST/SOAP), SQL, and integration patterns.
- Experience or familiarity with Postman, Alteryx, MongoDB, Jenkins.
- Expertise in data modeling, identity management, and interoperability standards (HL7, FHIR).
- Exceptional communication skills with the ability to translate complex technical concepts into business language.
- Advanced problem-solving and analytical skills with a strategic mindset.
Benefits:
- Professional development opportunities
- Work from anywhere in the world
Similar Jobs
CRM Specialist
CRM Specialist at Air Apps managing CRM systems and email marketing campaigns. Enhancing customer engagement through automation and data-driven strategies.
CRM Specialist
As a CRM Specialist at Air Apps, manage CRM systems and email marketing campaigns. Collaborate with teams for customer engagement and retention strategies.
Customer Success Manager, NAMER
Customer Success Manager supporting mid-market customers across NAMER. Educating clients on research practices and leading product adoption efforts.
Customer Success Manager, Europe – Emerging Markets
Customer Success Manager helping mid-market customers adopt Maze effectively while elevating their research maturity. Join Maze, the user research platform in Europe.
Director of Customer Success
Director of Customer Success leading customer adoption and relationship management for AI company. Driving retention and growing enterprise ARR in a high-growth environment.
Vice President, Customer Success
VP of Customer Success leading an established, high-performing team in a retail solution company. Driving customer retention, growth, and advocacy across a complex enterprise retail portfolio.
Senior Customer Success Manager
Senior Customer Success Manager at Drata leading relationships and advising on compliance frameworks for major clients. Focus on securing customer success and strategic growth in security posture.
Customer Success Manager
Customer Success Manager ensuring customer satisfaction and success in cloud software for aviation. Building relationships, providing training, and collaborating with engineering teams.
Senior Client Success Manager – Central/Mountain/Pacific Time Zones
Client Success Manager ensuring broker satisfaction and client retention at Beam Benefits through managing onboarding, support, and renewals. Collaborating cross-functionally to drive high performance and client value.
Customer Success Agent – Tier 1
Customer Success Agent assisting patients with inquiries and support through phone interactions. Focusing on maintaining high-quality patient experience and resolving routine inquiries in a remote setting.
Senior Associate – D365 CRM, Copilot/AI Functional Lead
Senior Associate managing technology transformation projects with Microsoft Dynamics for clients. Collaborating with teams to solve complex business challenges and deliver strategic solutions.
Associate Customer Success, MM
Associate Customer Success role managing client relationships at a global payroll and HR platform. Responsible for driving product adoption and fostering client engagement for long-term growth.
Customer Success Associate – Scale, Portuguese or Spanish Speaker
Scale Customer Success Manager driving customer engagement for Sophos cyber solutions in LATAM through strategic communications and product adoption. Own customer escalations and enhance success strategies for retention.
Customer Success Associate – Scale
Scale Customer Success Associate role at Sophos driving customer engagement and product adoption through effective strategic communications. Focused on long-term success for customers across North America.
Customer Success Manager
Customer Success Manager overseeing client projects from post-sale to delivery in a fully remote environment. Coordinating timelines and ensuring project completion for client satisfaction.
Customer Success
Customer Success Manager guiding enterprise clients in deploying conversational agents on ElevenLabs’ platform. Focused on execution and driving revenue growth through agent usage and optimization.
Senior Manager, Partner Success
Senior Manager of Partner Success managing strategic partnerships for philanthropy offerings. Lead firm-level strategy to enhance growth and engagement with wealth management partners.
Customer Success Manager
Customer Success Manager overseeing customer relationships and account retention strategies at Hubstaff. Delivering measurable outcomes and working cross-functionally in a remote environment.
CRM & Lifecycle Marketing Specialist
CRM & Lifecycle Marketing Specialist managing user retention, engagement, and reactivation for cryptocurrency exchange Freedx. Responsible for targeted campaigns and user journey optimization to enhance loyalty.
CRM Analyst, Marketing
CRM Analyst at HostDime Brazil, designing and implementing communication strategies to convert leads into sales. Focus on strategic content journeys and data-driven improvements.