Enterprise Client Success Manager
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Job Description
Enterprise Client Success Manager at LearnLux managing enterprise client relationships for financial wellbeing solutions. Driving client engagement and growth through strategic partnerships and data insights.
Responsibilities:
- Own the end-to-end success of a portfolio of enterprise and global employer clients, serving as their primary relationship manager and strategic advisor.
- Lead complex client onboardings and implementations, coordinating across internal teams to ensure successful launches.
- Develop and execute client success strategies that drive engagement, adoption, and measurable outcomes across diverse and distributed employee populations.
- Build strong, executive-level relationships with HR, Benefits, and People leaders, positioning yourself as a subject-matter expert in financial wellbeing.
- Lead regular business reviews, using data and insights to demonstrate value, influence client strategy, and inform renewal and expansion conversations.
- Partner closely with Sales on renewals, upsell, and cross-sell opportunities, contributing to retention and revenue growth.
- Identify risks to client health early and proactively address them through thoughtful planning and cross-functional collaboration.
- Deliver and support engagement initiatives such as webinars, campaigns, benefits fairs, and live or virtual program rollouts.
- Act as the voice of the customer internally, sharing feedback and insights to inform product and program improvements.
Requirements:
- 7+ years of experience in Client Success, Customer Success, or Account Management, ideally supporting enterprise clients in a B2B SaaS, benefits, or fintech environment.
- Proven experience managing complex client relationships and driving renewals and account growth.
- Experience working with global clients and navigating the needs of internationally distributed or diverse employee populations.
- Strong executive presence and the ability to build trust with senior stakeholders.
- A commercial mindset, with comfort discussing value, outcomes, and expansion opportunities.
- Excellent communication and presentation skills, including facilitating executive-level conversations.
- Strong project management and organizational skills, with the ability to manage multiple complex initiatives.
- Analytical fluency and experience using data to inform client strategy and decision-making.
- Comfort operating in fast-paced, evolving environments and adapting as client needs and priorities change.
Benefits:
- Remote-first company structure
- Medical, dental, and vision
- 401(k)
- Mental wellbeing (Talkspace)
- Financial wellbeing (LearnLux)
- Equity (Full-time employees)
- Paid vacation and sick leave
- Paid sabbatical after 5 years of service
- A supportive, inclusive team culture
- Opportunities for continuous learning and growth at a fast-growing startup at the cutting edge intersection of financial wellness and technology
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