Enterprise Customer Success Manager
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Job Description
Enterprise Customer Success Manager for Dado, leading relationships and platform implementation for enterprise customers. Guiding onboarding, adoption, and troubleshooting across customer organizations.
Responsibilities:
- Build trusted relationships with enterprise customers and develop a deep understanding of their business priorities and internal processes
- Lead onboarding, implementation, and rollout of the Dado platform across customer organizations
- Act as the primary point of contact for customers and coordinate across multiple internal and external stakeholders
- Develop deep expertise in the Dado platform to recommend the best workflows and solutions for each customer
- Troubleshoot product issues, investigate root causes, and provide short-term workarounds while coordinating with engineering teams on long-term fixes
- Monitor product adoption and identify opportunities to expand usage across additional teams or use cases
- Proactively identify churn risks and work with customers to maintain long-term success and retention
- Share customer insights and product feedback with the product team to help shape platform improvements
- Manage multiple enterprise accounts while maintaining clear organization and proactive communication
Requirements:
- 3+ years of experience in Customer Success, Account Management, consulting, or agency client-facing roles
- Experience managing relationships with enterprise or mid-market customers
- Ability to quickly learn complex software products and guide customers through implementation and adoption
- Strong problem-solving skills with a structured, methodical approach to troubleshooting
- Excellent written and verbal communication skills in English (C1 or C2 level)
- Highly organized and proactive with strong ownership over projects and outcomes
- Comfortable working in remote, distributed teams
- Availability to work during U.S. Eastern Time or Central Time business hours
Benefits:
- Remote role based in Latin America
- Must work within U.S. Eastern Time or Central Time business hours
- Competitive compensation in USD (based on experience)
- Full-time position
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