Enterprise Customer Success Manager
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Job Description
Enterprise Client Partner driving meaningful workforce outcomes for healthcare systems through strategic partnerships and AI-forward innovation. Supporting large systems' adoption of AI and optimizing hiring workflows.
Responsibilities:
- Own value creation and drive adoption, retention, renewals, and expansions across a portfolio of hospitals and health systems for the Incredible Health Career Marketplace and Incredible Health Lyn.
- Serve as a strategic advisor from post-onboarding through renewal, including optimizing hiring funnels, rolling out new capabilities, refining processes, and aligning to system-level workforce goals.
- Lead executive engagement with regular executive business reviews, clear success plans, and decisive follow-through.
- Use AI daily, including building AI agents and workflow automations that accelerate reporting, insights, and client execution.
- Translate data into clear narratives and action plans that earn buy-in from clinical, human resources, and C-suite leaders.
- Navigate complex stakeholder landscapes across multiple sites and service lines, including setting shared goals, unblocking dependencies, and delivering timely outcomes.
- Partner cross-functionally to deliver a unified, high-quality client experience and capture voice-of-customer insights to inform roadmaps and service improvements.
- Operate with autonomy and creativity, communicating proactively and moving fast without sacrificing quality.
Requirements:
- At least three years of experience in client success, consulting, relationship sales, or account management serving enterprise healthcare systems, with a track record of retention and expansion.
- Demonstrated success providing consultation to senior-level executives.
- Proven achievement against revenue retention and growth targets.
- Hands-on, AI-forward operator who enjoys experimenting, iterating, and building simple agents and automations to scale your workflow and improve client outcomes.
- Skilled in change management, enablement, and guiding healthcare systems through AI adoption with care, clarity, and guardrails.
- Analytical, curious, and structured, able to turn complex data into focused insights and decisive next steps.
- Highly proactive and self-directed. You're organized, calm under pressure, and skilled at prioritizing in fast-moving environments.
- Background in healthcare technology and/or experience in nursing or recruiting is highly preferred.
- Willing to travel up to 25% of the year.
Benefits:
- Our comprehensive benefits package covers medical, dental and vision coverage with shared premiums
- Our company sponsored 401(k) allows you to save for retirement
- Commission and/or equity may be offered based on the position
- Unlimited vacation, so take a break when you need it!
- We have a generous family leave policy so that you can spend time bonding with new additions to your family.
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