Enterprise Customer Success Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Enterprise Customer Success Manager for a venture-backed startup, helping clients adopt AI search optimization software effectively. Bridge technology and users to deliver maximum value across enterprise-level accounts.
Responsibilities:
- Act as the primary point of contact for a portfolio of 10-20 enterprise-level clients, helping them maximize the impact of our cutting-edge generative AI search optimization software solution.
- Translate platform data into strategic recommendations tailored to each client’s business goals and industry dynamics to drive measurable improvements in visibility and optimization.
- Guide clients through onboarding, education, and adoption journeys—ensuring high engagement, retention, and satisfaction.
- Conduct quarterly business reviews and content strategy sessions focused on optimizing content visibility, organic growth, and AI-discovery performance (ChatGPT, Perplexity, etc.).
Requirements:
- 5+ years in customer success or account management with bonus points for experience at SEO and/or marketing focused SaaS companies
- Strong communication skills—you can turn technical insights into persuasive, strategic action plans for clients.
- Proven experience managing a strategic, enterprise or named accounts book of business employing strategic playbooks to drive adoption and customer satisfaction
- Experience working in early-stage startups or SaaS environments, where you’ve helped define new processes and customer success strategies.
- Team first oriented mindset - you collaborate effectively across product, sales, and marketing to drive customer success.
Benefits:
- Offers Equity
Similar Jobs
Vice President, Client Success – Technology
VP of Client Success leading technology client portfolios at TTEC. Nurturing client relationships and driving business growth in the customer experience industry.
Senior Customer Success Manager
Senior Customer Success Manager driving adoption for Rentvine's property management software. Partnering with sales to ensure customers leverage the platform for long-term success.
Head of Customer Success and Operations
You will lead operational infrastructure and customer success at PeopleJoy, building systems and processes for high performance. Drive CSAT and revenue retention while developing your team.
Manager, Customer Success
Manager, Customer Success leading a team to shape and scale the Customer Success department for a finance platform. Engaging in both people management and individual contributor roles.
Customer Success Manager
Customer Success Manager ensuring customer outcomes with Conveo’s AI research platform. Building relationships, driving expansion, and guiding product adoption with global clients.
Customer Success Manager, Regional
Customer Success Manager at Flock focuses on delivering value to strategic customers in community safety technology. Engages clients to ensure product understanding and success in usage.
Customer Success Manager
Customer Success Manager at Wordly, an AI startup, ensuring customer satisfaction and relationship building. Focus on customer health, trends, and optimizing product use.
Customer Success Manager
Customer Success Manager driving successful deployments for PAXAFE’s pharmaceutical logistics platform, managing complex integrations and ensuring operational efficiency across stakeholders.
Customer Success Manager
Customer Success Manager ensuring value and growth for OPTEL clients by managing relationships and driving revenue. Engage with customers to optimize their operations and outcomes through our solutions.
Customer Success Specialist
Customer Success Specialist at GovSpend responsible for customer support and training via outreach. Aiming to enhance customer engagement and platform adoption in the public sector.
Customer Success Manager
Customer Success Manager leading implementations and ensuring customer satisfaction for AI solutions in life sciences. Collaborating with teams to drive retention and identify growth opportunities.
Client Engagement Manager
Client Engagement Manager at Monotype leading client engagements and ensuring delivery alignment with their needs. Collaborating with Sales, internal teams, and managing account health for major branding projects.
Client Success Specialist
Client Success Specialist handling client onboarding and account management for Ascension Business Solutions. Ensuring effective communication and alignment between clients and Virtual Assistants.
Client Success Associate
Client Success Associate ensuring contract management and client satisfaction for Ascend Technologies. Supporting the CSX team in operations and data processing with a focus on client needs.
Senior Customer Success Manager
Customer Success Manager at Nsight Health managing strategic customer accounts with a focus on retention and growth. Leading complex client conversations and using data for measurable outcomes.
CRM Admin Intern
CRM Admin Intern managing customer relationships at Abhyaz remotely. Engaging in core CRM functions and providing support to users.
Implementation & Customer Success Specialist, B2B SaaS – Mining / FIFO Operations
Implementation & Customer Success Specialist leading client deployments and managing relationships for a B2B SaaS platform in mining and construction sectors.
Senior Client Success Manager
Senior Client Success Manager leading a team of Account Managers at Infinity Business Services. Ensuring client satisfaction and operational excellence in a remote position.
Enterprise Customer Success Manager
Enterprise Customer Success Manager focusing on customer success and retention for MariaDB solutions. Engaging with clients to support and drive adoption for business goals while maximizing value.
Client Success Manager
Client Success Manager nurturing long-term relationships with enterprise clients. Driving satisfaction, retention, and advocacy for Safeguard Global's services.