Enterprise Onboarding and Implementation Specialist
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Job Description
Enterprise Onboarding and Implementation Specialist leading delivery of a transformative enterprise platform for customer success. Overseeing project management and user adoption strategies to ensure platform success.
Responsibilities:
- Develop and manage a comprehensive project plan for each customer enterprise platform delivery, ensuring alignment with customer needs and company goals
- Oversee workstreams including data migration, system configuration, user onboarding, change management, and go-live support
- Coordinate with Product, Engineering, and customer project teams to deliver on time and within scope
- Provide project health, status and risk management oversight, keeping various internal and external customer sponsors engaged
- Design and implement customer adoption strategies using change management fundamentals to ensure high user engagement and platform success
- Lead the retirement of legacy systems by managing the migration of critical data to the new platform using industry-standard tools (e.g., Universal Migrator)
- Configure platform settings, including user permissions, workflow rules, and reporting tools, to meet customer requirements
- Provide break-fix triage during platform deployment to address critical issues
Requirements:
- 7-10 years of program or project management experience in enterprise software delivery or SaaS environments, with a track record of leading enterprise scale initiatives
- Proven expertise in retiring legacy systems and migrating data to modern platforms, preferably using tools like Universal Migrator, SQL, automation
- Extensive experience in change management, including designing and executing customer adoption strategies using frameworks like ADKAR or Kotter
- Experience managing complex, cross-functional programs with enterprise customers in regulated industries
- Education: Bachelor’s degree, Business, Computer Science, or a related field. PMP, Agile, or similar change management certification preferred.
Benefits:
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off, sick leave, short-term and long-term disability
- 10 US observed holidays, and Canadian statutory holidays by province
- A home office stipend
- 401(k) for US-based employees and RRSP for Canada-based employees
- Paid parental leave
- A local in-person meet-up program
- Hubs in San Francisco and Toronto
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