Dynamics 365 Implementation Consultant
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Job Description
Dynamics 365 Implementation Consultant supporting greenfield implementations across Finance and CRM modules. Collaborating with vendors and stakeholders while working remotely in the US or Canada.
Responsibilities:
- Lead and deliver greenfield implementations of Dynamics 365 Finance and CRM modules.
- Translate business requirements into functional and technical solution designs.
- Configure, customize, and deploy Dynamics 365 Finance and CRM solutions.
- Own full lifecycle implementations including requirement gathering, design, build, testing, deployment, and hypercare support.
- Design and implement voice/telephony integrations with Dynamics 365 (CTI, call routing, call logging, screen pops, case creation).
- Collaborate with telephony vendors and infrastructure teams on integration design.
- Design and manage integrations using Power Platform, Azure services, and APIs.
- Support data migration, validation, and reconciliation activities.
- Ensure security, compliance, and governance standards are met.
- Collaborate with business and IT stakeholders and provide implementation best-practice guidance.
Requirements:
- Proven experience in end-to-end Dynamics 365 Finance and CRM implementations.
- Hands-on experience with voice or telephony integrations within Dynamics 365 environments.
- Strong knowledge of Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
- Experience with system integrations, APIs, and Azure integration services.
- Strong analytical, communication, and stakeholder engagement skills.
- Microsoft Dynamics 365 or Power Platform certifications (preferred).
- Experience with Microsoft Teams Voice, Azure Communication Services, or CTI tools (preferred).
- Experience working on enterprise-scale ERP or CRM transformation programs (preferred).
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