ERP Consultant, Customer Service
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Job Description
Inhouse Consultant for Infoma ERP managing customer inquiries and support. Collaborating with users on financial accounting software in a dynamic remote environment.
Responsibilities:
- You are the first point of contact for users of our Infoma software modules in financial accounting
- You analyze and classify customer inquiries and document reports in the ticketing system
- You handle general customer inquiries and resolve them via remote diagnosis with guidance
- For more complex issues, you collect all relevant data and information and prepare them for escalation to the next support level
- You regularly use our training, development, and certification offerings to continuously advance your skills
Requirements:
- You have vocational training or a degree in business administration, public administration, or taxation — or equivalent practical experience
- You have excellent communication skills and enjoy contributing as a team player
- You present yourself in a customer-oriented and friendly manner and have a strong service mindset
- You demonstrate carefulness, commitment, and a willingness to learn new things
Benefits:
- Performance bonuses and employment covered by a collective bargaining agreement in a secure, stable, and growing industry
- Participation in the corporate share program, including subsidized free shares and support for company pension schemes
- Flexible working time models (e.g., part-time, flextime, trust-based hours, 4-day week, …) and the option for remote/mobile work
- Employee discounts with over 700 well-known providers
- State-of-the-art work equipment to support you in daily business (laptop, smartphone) and, of course, free drinks and fresh fruit
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