Especialista en Operaciones Financieras
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Job Description
Financial Operations Specialist managing financial transactions, client support, and billing processes in a remote role across Colombia. Collaborating with finance and customer support to ensure program success.
Responsibilities:
- Asignar fondos de clientes según instrucciones de remesas y gestionar el procesamiento de órdenes conforme a sus procesos de financiación.
- Apoyar a los clientes en la corrección de errores de archivos mediante tickets de soporte y reenvíos exitosos.
- Conciliar cuentas de clientes y resolver discrepancias identificadas.
- Revisar contratos para aplicar correctamente las tarifas acordadas.
- Gestionar tareas financieras a través del sistema interno de tickets.
- Apoyar en el cierre contable mensual: conciliación de cuentas por cobrar, auditoría de tarifas mensuales, pagos de participación en ingresos y auditorías bancarias.
- Responder correos diarios de clientes y gestionar escalaciones relacionadas con facturación y procesamiento de órdenes.
- Crear tickets de soporte para solicitudes del equipo de clientes y dar seguimiento hasta su resolución.
- Asegurar que la facturación esté alineada con los términos contractuales.
- Configurar nuevos programas en el sistema de facturación.
Requirements:
- Excelentes habilidades organizativas para gestionar múltiples solicitudes simultáneamente.
- Capacidad para priorizar tareas diarias, semanales y mensuales de forma autónoma.
- Atención meticulosa al detalle y precisión en el trabajo.
- Espíritu colaborativo y capacidad para trabajar en equipo.
- Habilidad para colaborar con otros departamentos y resolver consultas de clientes.
- Compromiso con respuestas rápidas y completas.
- Pensamiento crítico y habilidades analíticas para resolver problemas cotidianos.
- Experiencia en operaciones o procesamiento de órdenes.
- Formación en contabilidad o finanzas (preferible).
- Manejo de herramientas como Teams, Outlook y JIRA (o sistemas similares).
- Excelente comunicación verbal y escrita.
Benefits:
- Modalidad: Remoto en cualquier ciudad de Colombia que haya site
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