Event & Operations Coordinator
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Job Description
Event & Operations Coordinator for Visit.org managing event bookings and Shopify order fulfillment processes. Working remotely based in Vietnam, supporting both event coordination and logistics.
Responsibilities:
- Facilitate all event booking requests from corporate partners and the account management team
- Manage daily communications with nonprofit organizations to confirm booking details
- Coordinate event details and changes with internal and external stakeholders.
- Communicate with corporate partners to ensure the collection of pertinent event-level information.
- Draft room layouts, provide suggested floor plans, and prepare event-level execution.
- Learn and become an internal expert on our experiences offered on the Visit.org platform.
- Collaborate in several aspects of event production, such as event hosts, calendar management, booking confirmations, and scheduling logistics.
- Train, onboard, and prepare our on-site events team.
- Maintain a feedback loop with cross-functional teams to provide insight and share suggestions on where improvements can be made.
- Identify risks and come up with innovative solutions to ensure events are successful and completed as scheduled.
- Provide immediate support for our clients and team on the ground.
- Potential for local travel for nearby on-site events, if willing!
- Monitor and process incoming Shopify orders, ensuring accurate fulfillment handoffs to our fulfillment center and timely resolution of any discrepancies or delays.
- Identify and flag order fulfillment issues, shipping errors, inventory mismatches, and returns using internal reporting workflows to drive quick resolution.
- Serve as a liaison between internal teams and the fulfillment partner, tracking order statuses and communicating updates to stakeholders as needed.
Requirements:
- Experience coordinating and managing communications of multiple projects at once.
- Extremely organized and prides themselves on their attention to detail.
- 1-2 years of experience in event management, preferably with large-scale events.
- Experience with Shopify or other e-commerce platforms is a plus
- Proficiency in English and a second language is a plus.
- Background in customer success or in a client-facing role.
- Demonstrate a strong desire for growth or learning and keep up to date on industry and management trends.
- Excellent communication and interpersonal skills.
- Experience working in a fast-paced startup environment.
- Passion for our mission and the desire to make an impact in the world through technology.
Benefits:
- **How we care**
- Competitive pay
- Mission-aligned company events/volunteering
- Inclusive, exciting startup culture
- Culture Club and more!
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