Delegate & Travel Manager – Event Agency
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Job Description
Delegate Manager coordinating registration, travel, and attendee support for egg’s pharmaceutical and healthcare events. Maintaining participant data and improving event workflows through technology and AI.
Responsibilities:
- Manage the full delegate journey, including registration, communication, travel coordination and attendee support
- Coordinate travel bookings and related logistics while ensuring compliance with client and project requirements
- Maintain accurate participant data, reporting and tracking through event and CRM platforms
- Act as the primary contact for delegates, resolving issues professionally and efficiently
- Collaborate closely with Project Managers, suppliers and client stakeholders to ensure seamless event delivery
- Identify opportunities to improve processes, reporting and delegate management workflows through technology, automation and AI
Requirements:
- 3+ years of experience in delegate management, participant management, travel coordination or event operations
- Experience working within the pharmaceutical and/or healthcare industry
- Strong travel booking experience, including managing complex attendee travel arrangements
- Advanced Excel skills and confidence working with large data sets, reporting and data quality management
- Strong digital and technical skills, with the ability to quickly learn and work across multiple platforms and tools
- Ability to work independently, manage competing priorities and maintain attention to detail in a fast-moving environment
- Fluent in spoken and written English and German
Benefits:
- Competitive salary
- Performance-based bonus
- Home office / tech stipend
- Lunch vouchers
- Smart, supportive colleagues
- International career opportunities
- Annual global offsite
- Free coffee
- Pet-friendly offices
- A culture that cares about people as much as performance
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