Events Assistant
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Job Description
Roadshow Assistant supporting customers, Buyers, and venue teams at valuation events across South West England. Delivering hospitality, event quality, venue management, and product triage for WeBuyVintage.
Responsibilities:
- Welcome customers and build rapport to ensure an enjoyable roadshow experience
- Manage customer comfort, turn-taking, and questions
- Ensure consistent event quality, including banners, signs, biscuits, music, and other event elements
- Manage venues on the day and act as the on-site contact for venue queries
- Meet local venue teams and pass health and safety messaging to buyers
- Help customers understand which items the company does and does not buy
- Manage customer expectations through product triage alongside Buyers
- Provide empathetic support to customers in varied personal circumstances
- Build relationships with internal colleagues and communicate event feedback
- Share best practices and help roll out and enforce new roadshow processes
Requirements:
- Previous hospitality, retail, social work or customer service experience
- Experience in a customer-facing team dealing with a diverse range of customers
- Experience identifying customer problems or questions and explaining how they were addressed
- Experience running or helping to run customer-facing events
- Excellent communication skills
- Ability to quickly build strong relationships with colleagues and customers
- Ability to explain processes and information clearly and simply
- Ability to share best practice and successful ways of working between roadshows and operational locations
- Willingness to travel 1–2 hours daily for the role
- Full UK Driving Licence
- Ability to work days varying between Monday and Saturday
Benefits:
- Four-day working week, with days varying between Monday and Saturday
- All travel fully expensed
- Access to Bright Exchange, with thousands of exclusive employee discounts and perks
- Employee Assistance Programme with confidential, 24/7 support for the employee and immediate family
- On-demand professional development through BrightHR’s online learning platform
- Competitive pay
- Opportunity to be part of a rapidly growing, friendly UK brand
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