Events Support Manager – Maternity Cover
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Job Description
Events Support Manager handling exhibitor communication and operations for global events at Informa Markets. Coordinating pre-show communications and liaising with event teams to ensure quality delivery.
Responsibilities:
- Coordination and communication with exhibitors – key point of contact for all events
- Prompt handling of all operations and marketing queries regarding the events via phone and email
- Assistance with placement of orders, refunds or exchanges e.g. VIP tickets, packages etc
- Production of communications plan for all shows
- Management and oversight of portal set-up, working closely with Marketing Director, web team and Senior Ops Exec
- Management of chasers for HSS documentation and GL Insurance for all events
- Exhibitor package fulfilment
- Work with Senior Ops Exec in organisation and production of Label Awards evening
- Work with Senior Ops Exec in organisation and production of social events in relation to the shows/summits
- Work with Senior Ops Exec and event administrator on floorplan and exhibitor list reconciliation
Requirements:
- Educated to degree level (or equivalent)
- Experience within the Exhibition Industry
- Team Player and Flexibility a must
- Impeccable English (additional languages a strong advantage)
- Self -Motivated and able to work on own initiative.
- Experience of working with external suppliers
- Good working knowledge of Microsoft Office Products (Word, Excel and PowerPoint)
- Strong Interpersonal Skills
- Project and Time Management Skills
- Ability to work under pressure and to deal with confrontation.
- Willingness to travel internationally as required.
Benefits:
- Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer, with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
- Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from, plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
- Recognition for great work, with global awards and kudos programmes
- As an international company, the chance to collaborate with teams around the world
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