Executive Connect Manager

Posted 5hrs ago

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Job Description

Executive Connect Manager delivering curated sponsor–executive meetings and Invite-Only experiences. Supporting TM Forum’s global telecom alliance across events, sponsors, and senior CSP decision-makers.

Responsibilities:

  • Manage end-to-end delivery of Executive Connect and Invite-Only programmes across multiple annual events
  • Manage sponsor onboarding, including profiles, target accounts, and objectives
  • Conduct tailored outreach to high-level CSP delegates, including confirmations and reminders
  • Coordinate meeting scheduling, resolve conflicts, manage shared meeting rooms, and oversee onsite operations
  • Manage the Invite-Only cycle from attendee wish-lists through acquisition, marketing promotion, vetting, approvals, and session flow
  • Ensure invitations, reminders, and onsite instructions provide a seamless participant experience
  • Fulfil acquisition plans targeting senior CSP decision-makers across global markets
  • Support sponsors in refining audience wish-lists and defining session or meeting objectives
  • Handle escalations involving targeting, scheduling, approvals, or attendance
  • Act as a trusted advisor to sponsors throughout the delivery cycle
  • Coordinate day-to-day activities, workload priorities, and task clarity across programme delivery
  • Collaborate with Sales, Events, Marketing, and Insights teams
  • Contribute to consistent ways of working and improve delivery quality across events
  • Contribute data to event retrospectives and identify improvement opportunities
  • Suggest enhancements to workflows, SOPs, templates, timelines, and communication processes
  • Support best practices in targeting, outreach, data capture, and attendee engagement
  • Anticipate risks and implement preventive solutions
  • Track acquisition progress, delegate confirmations, meeting scheduling, attendance approvals, and delivery risks
  • Provide ongoing updates for cross-team alignment and timely action
  • Produce post-event insights and recommendations
  • Contribute to broader Sponsor Success reporting

Requirements:

  • Strong experience delivering executive-level engagement programmes, event operations, sponsorship delivery, or high-value client engagement
  • Proven ability to manage complex, multi-stakeholder workflows across global events and time zones
  • Skilled communicator able to engage confidently with high-level CSP executives and senior sponsor representatives
  • Experience working in fast-paced, deadline-driven environments
  • Strong organisational and prioritisation skills
  • Excellent problem-solving ability and sound judgement when managing escalations or time-sensitive issues
  • High attention to detail and ability to maintain accuracy across multiple concurrent workstreams
  • Familiarity with telecoms, technology, B2B events, or curated meeting programmes is beneficial
  • Proficiency with CRM systems, scheduling tools, and project management platforms is an advantage

Benefits:

  • Fully remote work arrangement
  • Full-time employment
  • Global, year-round program of digital and in-person events
  • Inclusive workplace committed to belonging, respect, support, fairness, and freedom from bias