Executive Director, Sales & Customer Success
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Job Description
Executive Director leading sales and customer success for 1000 Mile Travel Group, driving growth in corporate and leisure travel segments in North America.
Responsibilities:
- Lead and manage up to the Senior Vice President level, collaborating across internal CTM stakeholders and globally with 1000 Mile Travel Group.
- Develop and execute strategic sales plans in alignment with company goals, including the growth of client sales and independent contractor prospects.
- Whilst the role of Executive Director is to lead the team in growth and retention there will be a portion of this role that is dedicated to it’s own pipeline of winning and securing clients.
- Prepare and analyze business generation strategies to identify growth opportunities and gaps, leveraging data insights and market trends.
- Lead the Sales and Account Management team, providing sales coaching and development to enhance the skills of team members and travel experts.
- Support the network with client-facing sales expertise to win new business and ensure alignment with strategic business directions.
- Develop innovative initiatives to strengthen 1000 Mile Travel Group's value proposition.
- Monitor competitors and provide market intelligence, including analyzing marketing trends and data to maintain a competitive edge.
- Utilize and capitalize on internal software, technology, and platforms to support, grow, and excel in expanding this part of the business.
- Leverage technology solutions for efficient client management, sales tracking, and performance analysis, including analyzing data to forecast trends.
- Represent 1000 Mile Travel Group with integrity at industry functions, leveraging opportunities to market the company effectively.
- Utilize brand and IP strategies to promote the company to potential clients, both in-person and online.
- Own the Account Management strategy, ensuring the team is skilled to retain clients and manage a selection of 1000MTG clients personally.
- Support travel experts by providing advice and management expertise for clients with $1 million+ in spend.
- Drive performance goals as outlined in the Individual Performance Plan.
- Engage in succession planning for future sales roles and support project work with the SVP.
Requirements:
- College degree or equivalent experience
- 3 + years of work experience in B2B sales with proven ability to meet or exceed quota.
- Demonstrated prior success in selling and managing corporate travel is preferred.
- Experience in consultative, solution-based selling.
- Proven successful track record in sales within the travel industry.
- Strong financial and business acumen
- Understanding the needs of independent contractors and small to mid-sized customers value in today's market.
- Passion for sales and a demonstrated ability to build and nurture client relationships.
- Demonstrated ability to communicate, present and influence credibly and effectively.
- Working knowledge of agency operations to look credible in front of clients and internal operational teams.
- Ability to work independently, developing action plans and implementing goals and objectives.
- Self-driven and able to work independently with minimal supervision.
- Excellent negotiation skills and high level of business acumen.
- Previous experience selling travel technology.
- Existing travel supplier network.
- Existing customer lead pool.
- Not afraid of cold calling and short life cycles of leads.
- Excellent time management and problem-solving skills.
- Strong interpersonal skills.
- Strong analytical and presentation skills.
- Strong commercial skills.
- Account management / partnership experience is preferred
Benefits:
- Company Paid Basic Life & AD&D Insurance
- Company Paid Short-Term Disability
- Voluntary Long-Term Disability Insurance
- Robust Wellness Program with incentives available to save money on your medical insurance premiums.
- Supplemental Life; Accident; Cancer; Critical Illness; Identity Theft Protection and Legal Coverage
- Three medical plan offerings including a High Deductible Health Plan, HMO plan (available in select states) and a Co-Pay medical plan.
- Health Savings Account (HSA) with company core contribution and match, on a per pay period basis if enrolled in the HDHP medical plan.
- Flexible Spending Accounts
- Dependent Care Savings Account.
- Dental Insurance Plan
- Vision Insurance Plan
- 9 Company Paid Holidays including the day after Thanksgiving.
- Generous paid time off programs for vacation and sick days
- Employee Assistance Plan with access to Talk Space Therapy
- Family Medical Leave
- Paid Parental Leave (4 weeks)
- Maternity benefits utilizing company paid STD, plus Parental Leave (4 weeks) to provide time for recovery, baby bonding, and enjoying your family time.
- Bereavement Leave
- 401(k) Retirement Plan with a generous match per pay period
- Student Loan Payment Match
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