Client Success Associate
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Job Description
Client Success Associate providing operational support to clients and managing relationships with healthcare suppliers. Responsible for KPIs, onboarding support, and report management.
Responsibilities:
- Provide day-to-day operational support to clients and Client Success Managers
- Meet and/or exceed all established role-related KPIs
- Manage a desk of 150 TOA within six months
- Assist Implementations team with any tasks associated with account implementation
- Identify opportunities for program improvements
- Develop knowledge of VMS technology for data management
- Maintain communication with supplier partners on status of open contracts
- Review and prescreen profiles to ensure accuracy
Requirements:
- 1 year of experience in a customer facing position
- Ability to work quickly and accurately independently and in a team setting in a fast-paced environment
- Ability to communicate effectively in writing, verbally, and interpersonally
- Proven experience in Microsoft Office applications (Word, Outlook, Excel) and Internet
Benefits:
- Medical
- Dental
- Vision
- Life
- Long-Term Disability
- Short-Term Disability
- Accident
- Critical Illness
- Legal Assistance
- Identity Protection
- Pet Coverage
- Retirement Plan with Employer Match
- Generous vacation plan + 8.5 paid holidays
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