Field Manager
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Job Description
Field Manager overseeing a team of technicians to achieve production goals. Responsible for managing operational expenses and providing guidance to technicians.
Responsibilities:
- Provide guidance and support to your technicians while keeping your technicians on track to meet regular production goals
- Overseeing operational expenses and meeting monthly budget goals by enacting cost-effective production action plans
- Proactively communicate with technicians and members of the Operations team to successfully achieve monthly, quarterly, and yearly goals
- Manage and monitor monthly field production, workflow, and deadlines
- Identify potential production issues and enact cost effective action plans to meet production deadlines as necessary
- Prepare weekly production reports for review by supervisor
- Monitor daily production of individuals spanning multiple states and adjust their workloads as necessary
- Utilize a proprietary website to manage the successful completion of thousands of work orders each month
- Aid in routing and scheduling of work for your technicians and review for cost effectiveness and manpower feasibility
- Cultivate and track technicians’ work progress
- Manage special projects within the region and the manpower that is assigned them
- Act as liaison between your team and headquarters to create effective resolutions to field issues
- Provide guidance and support to your team and coordinate with technicians to resolve any problems that arise in the field (scheduling, work orders, expenses, routes, inventory, etc)
- Oversee the development and training of your team
- Coordinate with Recruiting, HR, Training, Parts, etc to successfully hire and onboard new technicians
- Maintain an understanding of all varieties of work currently undertaken by Cennox
- Prepare monthly regional profit and loss statement reviews detailing reasons for monthly expenditures, revenue shortfalls, gross margin percentages and budget variances
- Perform other duties as assigned
Requirements:
- Must be a team leader and able to work in a demanding managerial position
- Strong organizational skills
- Ability to remotely manage a team of technicians and effectively track their individual progress
- Excellent written and verbal communication skills
- Ability to communicate goals and enact action plans
- Proven ability to multi-task and manage timelines and deadlines
- Strong attention to detail, problem solving skills, and customer service skills
- Computer skills including the Microsoft Office suite, Microsoft Excel in particular
- Profit and loss statement experience
- Regional budgeting experience
- Ability to learn specialized software programs and navigate company databases
- Have mechanical/technological/electrical aptitude.
- Previous experience in field service industry, highly preferred
- 2+ years' experience in a managerial position, required
- Bachelor’s degree in related field or 4 years equivalent relevant work experience
- High school diploma or equivalent.
Benefits:
- Cennox is an Equal Opportunity Employer
- Commitment to creating an inclusive environment for all employees
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