Field Service Engineer
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Job Description
GE HealthCare field engineer servicing MRI/CT equipment for Fresno healthcare customers. Leading advanced repairs, installations, customer escalations, and junior engineer support.
Responsibilities:
- Perform advanced troubleshooting and repair on assigned MRI/CT and other equipment
- Perform installation, validation, and maintenance on assigned equipment
- Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
- Lead customer communications and serve as escalation point for customer-related concerns, including installations
- Own customer issues from dispatch or identification through resolution
- Keep team members informed of issue status for designated customers
- Lead and communicate headquarters, zone, or area-level initiatives
- Co-lead regular team or modality meetings as required
- Recommend value-added services to improve customer business efficiency
- Maintain customer service logs and internal service records; order repair parts and manage cycle times
- Use GEHC escalation processes and work with regional and national support on corrective action plans
- Partner with teammates, colleagues, customers, and commercial counterparts
- Serve as a member and leader of the account community for key and assigned accounts
- Identify potential sales leads and participate in contract renewals and other sales opportunities
- Promote and implement revenue programs
- Build customer relationships and act as a perceived business partner
- Monitor competitor information and market trends
- Support business growth and collaborate with Commercial Sales teams and regional/zone leadership
- Assist the Area Service Manager or Director of Service in growth and deployment strategies
- Provide application training to clinical or scientific staff when required
Requirements:
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing electrical equipment; OR equivalent military education and 4+ years of experience servicing electrical equipment; OR High School Diploma/GED and 8+ years of experience servicing electrical equipment
- Experience interfacing with internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
- Experience troubleshooting and responding to customer concerns
- Experience with web applications and Microsoft suite of products
- Successful completion of GEHC's standard background check, including a post-offer drug test
- Compliance with customer access policies, including required immunizations and additional drug tests or background checks when applicable
- Must be able to lift, carry, push, and pull up to 35 lbs. unassisted
- Must frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl
- Legally authorized to work in the United States
- GE HealthCare will not sponsor employment visas
Benefits:
- Medical, dental, and vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- Tuition reimbursement
- Professional development
- Challenging careers
- Competitive compensation
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
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