Associate Field Service Technician
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Job Description
Associate Field Service Technician maintaining Diebold Nixdorf’s banking and retail hardware and software. Troubleshooting, repairing, installing, and training customers in Puebla, Mexico.
Responsibilities:
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
- Perform scheduled inspections, cleaning, and other services
- Perform minor product repairs within an assigned territory
- Inspect products for correct operation and resolve or escalate issues according to established procedures
- Schedule services and complete required paperwork
- Work with customers to ensure satisfaction and understanding of product functionality
- Troubleshoot hardware and software failures using diagnostic tools
- Perform component-level hardware repairs
- Clean and adjust mechanical components
- Configure and install applicable software
- Perform preventive maintenance and refill consumables
- Install, move, add, change, and remove hardware and software products
- Train customers on installed hardware and software usage and operation
- Participate in training, KPI initiatives, and assigned special projects
Requirements:
- Education or equivalent work experience required
- Minimum of 1–2 years of relevant experience or equivalent combination of education and experience in Field Services
- Good written and verbal communication skills
- Driver's license and driving record that satisfies DN's fleet requirements
Benefits:
- Equal opportunity employer
- Diversity-valuing workplace
- On-the-job, classroom, and web-based hardware and software training
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