Field Service Technician
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Job Description
Field Service Technician installing, troubleshooting, and commissioning BW Packaging equipment. Training customer teams and supporting packaging production lines across North America and internationally.
Responsibilities:
- Install and commission new and upgraded equipment, running it until speed and quality targets are met
- Diagnose and repair mechanical, electrical, pneumatic, hydraulic, and controls problems
- Troubleshoot and modify PLC logic
- Support customers remotely by connecting online to their equipment
- Train customer operators and maintenance teams
- Support trials, retrofits, changeovers, preventive maintenance, and equipment audits
- Act as BW's technical advisor at customer sites
- Identify upgrade, maintenance, and service opportunities to improve equipment reliability and performance
- Prepare service reports and document root-cause findings and equipment updates
- Keep manuals, drawings, and programs current
- Put safety first for yourself, your team, and the customer's team
- Senior technicians lead complex line commissioning and factory and site acceptance tests
- Senior technicians direct site teams including other OEMs and contractors
- Senior technicians mentor newer technicians
- Regional deployments handle nearby customer installs, fixes, and support
- Systems deployments support large, complex line installations lasting several weeks
- Hybrid deployments build machines in a BW plant, then install and commission them at customer sites and train customer teams
Requirements:
- Strong skills in at least two of mechanical (including hydraulics and pneumatics), electrical, and PLC/controls, with the drive to build the third
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Automation, Engineering Technology, or a related technical field, or equivalent combination of military technical training, vendor certifications such as Rockwell Automation or Siemens, and hands-on experience commissioning, troubleshooting, and repairing automated production or packaging equipment
- Ability to read electrical, pneumatic, and hydraulic schematics
- Ability to troubleshoot wiring and I/O
- Pragmatic, systematic, and creative problem-solving approach
- Strong communication skills for interaction with customers, team members, and leadership
- Ability to prepare detailed service reports and deliver operator and maintenance training
- Valid driver's license
- Passport or ability to obtain one
- Authorization to work in the United States
- Ability to travel up to 80%, sometimes on short notice
- Senior Field Service Technician: 5+ years of field service or commissioning experience
- Senior Field Service Technician: expert-level skills in at least two core areas
- Senior Field Service Technician: experience writing PLC logic and configuring HMIs, SCADA, VFDs, or servo systems
- Preferred: experience with packaging equipment including can seamers, fillers, cappers, form-fill-seal machines, baggers, flow wrappers, labelers, cartoners, case packers, palletizers, and depalletizers
- Preferred: field service or commissioning with an OEM, machine builder, or system integrator
- Preferred: food and beverage plant experience, including CIP and GMP
- Preferred: OSHA 10 or 30 certification, or experience as a safety lead
- Preferred: Allen-Bradley Studio 5000 and Siemens TIA Portal
- Preferred: HMI, SCADA, machine vision, FactoryTalk, Wonderware, and Cognex
- Preferred: VFDs, servo and motion control, and robotics including ABB and FANUC
- Spanish or another second language preferred
- Ability to work on customer production floors with noise, machine hazards, and plant PPE requirements
- Ability to stand, climb, kneel, and crawl for much of the day
- Ability to lift up to 50 lb unassisted
Benefits:
- Guaranteed 40 hours of pay every week
- Overtime for long days and weekends on site
- Medical, dental, and vision coverage starting on day one
- PTO starting on day one
- 401(k) with company match and immediately vesting
- Company-paid life and disability insurance
- Paid parental leave
- Wellness and mental health resources
- Paid training on BW equipment
- Company-provided PPE and safety equipment
- Company-issued laptop and mobile phone
- Annual tool reimbursement
- Travel and per diem support while on assignment
- Branded apparel
- Ongoing safety and technical training opportunities
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