Field Service Engineer
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Job Description
Field Service Engineer installing, repairing, and maintaining Intuitive’s robotic-assisted surgery systems across Austria. Supporting hospitals, customers, product training, and regional service improvements.
Responsibilities:
- Install, support, troubleshoot, repair, and maintain Intuitive products in the assigned territory
- Fulfill service agreements and warranty obligations while exceeding customer expectations
- Perform scheduled maintenance, including system inspections, preventive maintenance, software updates, recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair Intuitive products and associated equipment
- Coordinate and perform system and hardware delivery and installation
- Complete administrative duties, including spare parts inventory, Field Activity Reports, Return Material Authorizations, and expense reports
- Maintain company-issued tooling, calibrated tool sets, vehicle, laptops, iPads, and other assets
- Support Intuitive teams, including Sales trade show support, customer phone support, and hospital contact coordination
- Provide feedback to headquarters and participate in continuous improvement projects
- Complete equipment training, Intuitive Surgical University classes, and professional development courses
- Maintain territory records, install-base configurations, customer contacts, customer relationships, training, and events
- Mentor junior Field Service Engineers with time served
- Participate in new product introductions and regional process improvement initiatives
- Support service contract renewals
Requirements:
- A university or college degree in science or a technical engineering field, or equivalent
- 5 years of equivalent work experience, or 3 years of experience and a Master’s degree
- Strong written and oral communication skills in the Market’s local language(s) and English
- Strong interpersonal skills
- Strong technical knowledge of Intuitive Surgical products, with time served
- Teaching and presentation skills
- Strong administrative and record keeping skills
- Knowledge of Operating Room protocol preferred
- Track record of solid customer relationships with Surgeons and Hospital staff preferred
- Proven ability to independently troubleshoot complex electro-mechanical systems
- Ability to travel up to 50–70%, dependent upon account distribution and region
Benefits:
- Employees can work remotely
- Remote work designed to be performed outside of the office
- Company-provided tooling and calibrated tool sets
- Company vehicle
- Laptop and iPad
- Professional development courses and required training
- Intuitive Surgical University classes
- Equal employment opportunities and anti-discrimination protections
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