Field Service Engineer
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Job Description
Field Service Engineer maintaining Agfa DR, x-ray, and imaging systems for Orlando healthcare customers. Troubleshooting, installing, and supporting hospital imaging technology.
Responsibilities:
- Manage all AGFA imaging equipment in the assigned territory, including troubleshooting, repair, preventative maintenance, and field service bulletins
- Assist peer Field Service Engineers outside the territory when needed and workload permits
- Provide feedback to the US DR product team on technology performance, reliability, serviceability, service quality, and design issues
- Plan, execute, and validate installations with Project Management and the Installation Team
- Support sales activities by identifying DR prospects and providing technical support during pre- and post-sales activity
- Develop customer relationships and action plans for additional AGFA sales, including service agreements, upgrades, professional services, and new equipment
- Install, troubleshoot, and maintain Agfa DR support, x-ray room systems, and trained OEM products
- Review equipment operation with customers to fulfill installation training obligations
- Respond promptly to hardware and software problems to ensure customer uptime and satisfaction
- Develop technical solutions by interfacing with hospital IT administrators, end users, vendors, and support teams
- Maintain maximum uptime, performance, and efficiency of Agfa systems
- Install software and hardware and perform performance analysis
- Define equipment problems, verify system defects, and apply fixes, workarounds, or other corrective techniques
- Initiate and follow DR/imaging escalation processes and keep customers and management informed
- Assist with customer system installations, upgrades, and implementation activities
Requirements:
- Bachelor’s Degree or an equivalent experience in a technology field is a plus
- MCSE, Network +, and CIIP Certifications are a plus
- 5 or more years of previous direct field work experience in a technical customer support role working with traditional x-ray rooms, digital x-ray equipment and rooms, and computed radiography (CR) systems
- Highly desired 2 to 3 years’ experience in an expert or specialist level role with x-ray technology
- Some PACS, RIS and EMR experience is desired
- Experience with electronic and electromechanical systems is required
- Experience in networking and operating systems
- Previous DR support and x-ray room experience; knowledge of Agfa software or similar industry and capability to learn new technologies
- Excellent computer skills including MS Office, Lotus Notes and Internet-based knowledge management systems
- Excellent oral, written and interpersonal communication skills
- Proven organizational and time management skills
- Experience adapting to change and managing priorities
- Strong customer service skills with internal and external customers
- Previous experience working in a global environment, including networking and building relationships with individuals in remote locations and virtual teams
- Understanding of the technical services business, product launch process and healthcare environment
- Must be eligible to travel overnight within the US and Canada
- Must be eligible to apply for customer-initiated security clearances such as the US National Agency Check (NAC)
Benefits:
- Competitive salary and benefit package
- Career development and growth
- Supportive management structure
- Friendly work environment surrounded by dedicated and professional colleagues
- Benefits package supporting physical, emotional, and financial wellbeing
- Variable and commission compensation opportunities for eligible roles
- Vacation entitlement
- Paid time off
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