Field Service Engineer
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Job Description
Field Service Engineer installing, repairing, and certifying Thermo Fisher analytical instruments. Supporting research, university, and industrial customers across Norway and the Nordic region.
Responsibilities:
- Provide expert installation, maintenance, repair, troubleshooting, preventive maintenance, qualification, and certification services for analytical and microscopy equipment
- Provide high-quality telephone and remote technical support
- Support customers across Norway and the Nordic countries, with primary focus on Norway
- Promote contract products
- Achieve customer satisfaction through professional customer interactions and rapid resolution of critical issues
- Manage company assets including parts inventory, computer, telephone, tools, software, company car, and manuals
- Coordinate with internal partners on service planning and scheduling
- Provide accurate and timely field service and expense reports
- Collaborate with Sales on lead generation, customer activities, and updates
- Train users and support customers in operating analytical equipment
- Follow safety protocols and quality standards
Requirements:
- Professional background or relevant degree in Electronics, Chemistry, or as a Laboratory Technician
- Hands-on experience with analytical instruments, preferably HPLC, IC, GC, and LCMS
- Experience servicing analytical equipment or equivalent experience as an Application Specialist is an advantage
- Experience working in research laboratories or similar environments is an advantage
- Self-driven, with excellent interpersonal skills and ability to work effectively across all levels, functions, and regions
- Excellent written and verbal communication skills in English
- Proficiency in a Scandinavian language is desirable but not required
- Good understanding of Scandinavian culture is an advantage
- Strong IT skills
- Valid driver's license and willingness to travel up to 50-75% within the assigned territory
- Ability to travel across Europe and the US for technical training
- Strong problem-solving skills and demonstrated organizational abilities, with capability to manage multiple priorities simultaneously
- Ability to work independently while maintaining strong collaboration within the team
- Commitment to following safety protocols and quality standards
- Ability to respond to customer needs at short notice
- Ability to effectively train and support customers in the operation of analytical equipment
- Able to lift 40 lbs. without assistance
Benefits:
- Continuous learning and professional development opportunities
- Competitive benefits package, including pension and healthcare
- Career with an international company making a global impact
- Diverse and rewarding role as part of an engaged, customer-centric team
- Collaboration with talented colleagues across multiple business areas
- Opportunity to work alongside internationally recognized scientists and cutting-edge process, production, business, and marketing professionals
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