Associate Field Service Technician
Posted 16hrs ago
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Job Description
Associate Field Service Technician installing, repairing, and maintaining Diebold Nixdorf banking and retail technology. Serving customers remotely across an assigned territory in Mexico.
Responsibilities:
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
- Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
- Inspect products for correct operation, resolve issues, and escalate according to established procedures
- Schedule services and complete required paperwork
- Work with customers to ensure service satisfaction and understanding of product functionality
- Troubleshoot hardware and software failures using diagnostic tools
- Perform component-level hardware repairs
- Clean and adjust mechanical components
- Configure and install applicable software
- Refill consumables as directed
- Install, move, add, change, and remove hardware and software products
- Instruct and train customers on installed hardware and software usage
- Participate in training, KPI initiatives, and special projects
Requirements:
- Education or equivalent work experience required
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services
- Good written and verbal communication skills
- Driver's license and driving record that satisfies DN's fleet requirements
Benefits:
- Equal opportunity employer
- Diversity-valuing workplace
- On-the-job, classroom, and web-based training

















