Field Service Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Engineer installing, calibrating, and troubleshooting Sartorius life-science equipment in the Boston area. Providing on-site and remote customer support while maintaining service quality and compliance.
Responsibilities:
- Perform installations, calibrations and preventive maintenance on Sartorius equipment
- Provide on-site and remote technical support to customers
- Diagnose technical issues using standard diagnostic tools and apply predefined corrective actions
- Resolve technical issues within defined guidelines and escalation frameworks
- Escalate complex or unresolved technical issues to higher support levels
- Document symptoms, findings, actions taken, service activities and corrective actions in service systems
- Adhere to service processes, safety requirements and documentation standards
Requirements:
- Bachelor’s degree in Engineering or equivalent technical qualification
- 3+ years of experience in field service, maintenance or technical support roles involving technical equipment or systems
- Solid ability to diagnose and resolve mechanical, electrical or software-related issues using defined procedures
- Good understanding of equipment functionality and service processes
- Clear communication skills and customer-oriented mindset to explain technical topics effectively
- Ability to work in accordance with structured service processes and documentation requirements
- Valid driver’s license and willingness to travel
- Ability to occasionally lift up to 22 kilograms and frequently lift up to 9 kilograms
- Identification with core values: Sustainability, Openness, Enjoyment
Benefits:
- Mentoring, leadership programs, internal seminar offerings
- Paid vacation, sick time, corporate holidays and community service day
- Flexible work schedules
- Comprehensive onboarding, including a virtual online platform
- Mutual support, team spirit and international collaboration
- Communities on topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
- Medical plans, dental, vision, EAP, and other wellness programs
- Smart buildings with the latest technology and equipment
- 401(k) with generous company match
- HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
- Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate
- Supplemental Life Insurance, Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Similar Jobs
Electrical Estimator, Field Engineer
Electrical estimator and field engineer estimating and coordinating industrial oilfield construction projects for NANA Regional Corporation. Managing bids, budgets, schedules, technical deliverables, and project execution.
Field Service Technician
Field Service Technician diagnosing and repairing Analogic’s aviation security screening and medical equipment near Port Huron. Maintaining customer service, reports, tools, and preventive maintenance in the field.
Field Service Technician
Field Service Technician servicing retail electromechanical equipment and self-checkout systems for NCR Voyix. Installing, maintaining, and repairing customer equipment across an assigned territory.
Field Service Engineer
Field Service Engineer installing, repairing, and certifying Thermo Fisher analytical instruments. Supporting research, university, and industrial customers across Norway and the Nordic region.
AI Field Engineer – Enterprise
AI Field Engineer deploying Fireworks AI’s open-model GenAI platform for enterprise customers. Building production integrations, guiding model strategy, and driving technical enterprise deals.
Field Service Technician – 100% Travel
Field Service Technician repairing and replacing major components across Invenergy’s renewable energy fleet. Training site personnel and troubleshooting mechanical, electrical, and hydraulic systems during rotational travel.
Field Service Technician – 100% Travel
Field Service Technician performing major component replacements and repairs across Invenergy’s renewable and power infrastructure fleet. Traveling in four-week rotations to train teams, troubleshoot equipment, and maintain safety.
Field Service Engineer – Customer Technical Services
Field Service Engineer supporting Amcor packaging equipment, filling lines and automation at customer plants. Conducting maintenance, troubleshooting, training and root-cause investigations across six U.S. states.
Service Engineer
Service Engineer servicing and repairing stairlifts, micro-lifts, and goods lifts for Stannah, a lifting-equipment manufacturer. Covering customer routes across London and South East London.
Field Service Engineer – Electron Microscopy
Field Service Engineer maintaining and repairing electron microscopes for Thermo Fisher Scientific. Supporting Irish customers through installations, troubleshooting, training, and technical service.
Field Service Technician
Servicetechniker für Wärmepumpen bei Viessmann Climate Solutions. Inbetriebnahme, Wartung und Störungsbehebung im Kundendienst der Region Leipzig.
Field Service Technician
Field Service Technician servicing heating systems and heat pumps for Viessmann Climate Solutions. Diagnosing faults, conducting maintenance, and supporting customers across Vienna, Lower Austria, and Burgenland.
Field Service Engineer II – LSG
Field Service Engineer installing, troubleshooting, and repairing analytical instruments for Thermo Fisher Scientific. Supporting research, industrial, and healthcare customers across Northern Ireland.
Field Service Technician
Field Service Technician troubleshooting and installing Harpak-ULMA packaging equipment, especially multi-head weighers. Providing extensive on-site customer support across a 70-85% travel territory.
Field Service Engineer
Field Service Engineer installing and maintaining Advanced Sterilization Products’ sterilization systems. Supporting healthcare facilities through troubleshooting, repairs, compliance documentation, and customer service.
Field Service Technician
Remote Field Service Technician installing, repairing, and troubleshooting ProMach’s automated packaging machinery. Training customers and supporting field service across California and the United States.
Network Engineer – Field Support
Network Engineer supporting customer SD-WAN, Meraki, Cradlepoint, and satellite connectivity deployments. Providing remote engineering guidance to field technicians for New Era Technology’s enterprise solutions.
Senior Field Service Engineer
Senior Field Service Engineer delivering remote and on-site DCS support for ABB industrial customers. Leading troubleshooting, maintenance, commissioning and lifecycle services across the UK.
Laser Field Service Technician
Laser Field Service Technician repairing Mitsubishi laser cutting systems at customer sites. Traveling extensively across the United States while diagnosing mechanical and electrical issues.
Field Service Technician
Field Service Technician repairing forklifts, lifts, and other construction equipment. Diagnosing mechanical, hydraulic, and pneumatic systems in field or shop settings.