Field Service Engineer – Diagnostic Imaging, Vascular, Surgery X-Ray, Mammography
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Job Description
Field Service Engineer maintaining and repairing GE HealthCare diagnostic imaging systems across the UK Midlands. Providing home-based remote diagnostics alongside customer-site service, travel, and weekend callouts.
Responsibilities:
- Perform installation, maintenance, and repair of all X-ray systems across the Midlands, with flexibility to support wider UK requirements
- Diagnose and resolve complex system-level faults across multi-technology platforms
- Build strong relationships with healthcare professionals to ensure equipment uptime and customer satisfaction
- Provide remote diagnostics and support from a home office, dialling into systems to troubleshoot and resolve issues where possible
- Collaborate with engineering teams, service centres, and commercial functions to deliver exceptional service
- Manage tools, spare parts, and travel logistics efficiently
- Complete all required documentation accurately and within deadlines
- Travel approximately 35–40% of the time, with occasional overnight stays
- Attend international training courses as required
- Support overtime, short-notice callouts, and compulsory weekend shifts (1 in every 4 weekends)
Requirements:
- HNC (or equivalent) in Engineering or a related technical discipline
- Field service experience; medical imaging experience advantageous but not essential
- Strong communication and interpersonal skills
- Self-motivated, organised, and able to work independently
- Experience with remote connectivity tools and diagnostics
- Good IT skills, including familiarity with software installation, virtual machines, and troubleshooting
- Full UK driving licence
- Fluent in English
- Experience with additional medical imaging modalities desirable
- Knowledge of DICOM and IT/network troubleshooting desirable
- Familiarity with CRM systems desirable
- Project management experience desirable
Benefits:
- Full training provided
- Remote diagnostics and support from a home office
- International training courses as required
- Relocation assistance not provided
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