Field Service Technician – Robotics
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Job Description
Technicien SAV itinérant pour Stäubli, fournisseur mondial de solutions mécatroniques. Diagnostic, réparation, formation et assistance clients sur des robots industriels dans la région de Nantes.
Responsibilities:
- Diagnose issues and recommend maintenance solutions
- Repair products
- Assist and advise customers on robot operation
- Prepare service reports in the CRM system
- Manage the remote stock of spare parts
- Deliver maintenance training
- Monitor customer accounts in collaboration with the rest of the team
- Contribute to the continuous improvement of the service
- Work directly with customers in the medical, pharmaceutical, food processing, and automotive industries
- Be based at the production site in Faverges
- Complete a multi-week onboarding program
Requirements:
- Education: Two-year technical degree or equivalent minimum
- Successful initial experience in a similar position, ideally in the maintenance or installation of special-purpose machinery
- Strong technical knowledge of mechanics, electrical engineering, industrial IT, and automation
- Proficiency in one or more programming languages
- Comfortable communicating in English
- Ability to work independently
- Strong customer service orientation
- Excellent interpersonal skills
- Attention to detail and thoroughness
- Availability for a field-based position in the Nantes region
- Permanent, full-time position
Benefits:
- Two fixed annual bonuses
- Company restaurant
- Transportation benefits
- On-site childcare facilities
- Remote working
- Supplementary health insurance
- Works council benefits
- Stäubli cooperative
- Attractive salary and benefits package
- Multi-week onboarding program including immersion at the production site and paired field training
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