Field Service Engineer
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Job Description
Field Service Engineer supporting Emerson’s critical water infrastructure customers in Southeast Virginia. Troubleshooting, commissioning, and maintaining DCS, SCADA, and control systems.
Responsibilities:
- Serve as the primary technical resource and Emerson representative for assigned customer locations
- Build strong customer partnerships through consistent engagement, responsiveness, and technical expertise
- Deliver training and technical guidance on system operation, maintenance, and troubleshooting best practices
- Support installation, modification, maintenance, commissioning, startup, and repair of control systems and related equipment
- Provide technical consultation and recommendations to improve equipment performance, reliability, and operational efficiency
- Investigate and resolve technical challenges using structured troubleshooting and root cause analysis
- Develop, update, and improve maintenance procedures, quality processes, and operational practices
- Support projects through engineering support, Factory Acceptance Testing, installation, commissioning, startup, testing, and ongoing customer support
- Identify opportunities to enhance system performance, reliability, and effectiveness
- Maintain accurate documentation of service activities, technical findings, and customer recommendations
- Champion safety and ensure work complies with applicable standards, regulations, and procedures
- Serve Emerson's dedicated local presence for a strategic customer supporting critical water infrastructure
Requirements:
- Bachelor's degree in Engineering, a related technical field, or an equivalent combination of education and relevant experience
- Minimum of three (3) years of engineering, field service, operations, maintenance, automation, or technical support experience within industrial, utility, manufacturing, water/wastewater, power generation, or related industries
- Ability to troubleshoot, diagnose, and resolve technical and operational issues within complex systems
- Experience with or willingness to learn skills leading and implementing engineering solutions for DCS and SCADA projects
- Strong communication and relationship-building skills
- Ability to collaborate effectively with customers and cross-functional teams
- Ability to work independently, manage multiple priorities, and deliver results in a customer-focused environment
- Residence in, or willingness to relocate to, the Southeast Virginia, Hampton Roads, or Eastern Shore region
- Ability and willingness to travel regionally up to 75%
- Legal authorization to work in the United States; sponsorship will not be provided now or in the future
- Preferred: Experience with DCS, PLC, or industrial automation systems
- Preferred: Working knowledge of Ladder Logic, SAMA diagrams, and P&ID drawings
- Preferred: Experience in power generation, water treatment, wastewater treatment, or other critical infrastructure industries
- Preferred: Familiarity with process control systems, instrumentation, and industrial networking technologies
- Preferred: Previous customer-facing field engineering, commissioning, startup, or technical service experience
Benefits:
- Annual merit review process rewarding performance
- Medical insurance plans
- Dental coverage
- Vision coverage
- Employee Assistance Program
- 401(k)
- Tuition reimbursement
- Employee resource groups
- Employee recognition
- Flexible time off plans
- Paid parental leave (maternal and paternal)
- Vacation leave
- Holiday leave
- Mentorship, training, and leadership opportunities
- Ongoing career development
- Inclusive and collaborative workplace culture
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