Field Service Engineer – New York City/New Jersey/Newark/Long Island
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Field Service Engineer supporting diagnostic instruments for Abbott's healthcare technologies. Responsible for installations, troubleshooting, and customer satisfaction in New York and New Jersey.
Responsibilities:
- Complete installations, preventive maintenance, and corrective repairs on assigned instruments to ensure optimal performance and compliance with quality standards.
- Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
- Manage customer issues from start to resolution or escalation, deliver superior service, and build strong relationships through proactive communication.
- Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hour coverage, and travel for training or critical account support.
- Follow all regulatory, quality system, and laboratory safety guidelines during service activities; maintain accurate documentation for audits.
- Partner with cross-functional teams to meet business goals and provide guidance to other Field Service Representatives to strengthen team capability.
- Meet targets for service sales, cost of service, and key performance indicators (KPIs) for assigned accounts.
- Utilize remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.
Requirements:
- Bachelor’s degree or equivalent relevant experience.
- 2-5 years of experience in Engineering or Laboratory Technology.
- Ability to travel 10 % within the assigned territory.
- Strong troubleshooting and problem-solving skills with laboratory instrumentation.
- Ability to work independently and thrive in team environments.
- Proficiency in computer applications (Word, Excel, PowerPoint, Internet) and remote computing tools (VPN, remote troubleshooting).
- Effective communication and interpersonal skills.
Benefits:
- Career development with an international company where you can grow the career you dream of.
- Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
- An excellent retirement savings plan with high employer contribution.
- Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
Similar Jobs
Field Service Technician
Field Service Technician for installing and maintaining tray sealing machinery in the food industry. Responsible for performing repairs, installations, and customer support in a team-oriented environment.
Service Engineer
Industrial Refrigeration Engineer handling heavy commercial and industrial refrigeration systems. Responsible for maintenance, repairs, and proactive service at client sites in Scotland.
Field Service Technician IV
Field Service Technician providing mechanical and electrical services, including inspection and maintenance for Regal Rexnord products. Responsible for leading teams and ensuring quality service in North America and beyond.
Field Applications Engineer
Field Applications Engineer providing high-level technical consultation and support for RoBAT systems. Responsible for engineering support and management of system installations and maintenance.
Advanced Field Service Engineer – Turbo Controls Systems
Field Service Engineer providing technical support in Industrial Automation. Supporting customers on-site in Houston with potential travel across North America and internationally.
Director, Applied Field Engineering – AI/ML Product Specialist
Director of Applied Field Engineering leading specialized teams in AI/ML product deployment at Snowflake. Overseeing technical sales excellence and shaping product direction within a collaborative culture.
Field Service Engineer
Field Service Engineer ensuring technical performance of medical imaging systems across Slovakia. Traveling to customer sites, troubleshooting issues, and supporting installations with top-tier service.
Customer Service Engineer
Customer Service Engineer responsible for servicing and maintenance activities on GE HealthCare products. Building strong customer relationships while ensuring product quality and operational excellence.
Field Service Engineer
Field Service Engineer maintaining medical equipment for GE HealthCare. Responsible for installation, diagnostics, and preventative maintenance while ensuring compliance with local regulatory norms.
Field Service Technician
Field Service Technician delivering high-voltage electrical services in industrial and utility settings across British Columbia. Opportunity for growth and collaboration in a dynamic environment.
Field Service Technician – Swing Shift
Field Service Technician providing fuel cell service during field visits at Bloom Energy. Managing maintenance, repairs, and customer relationships while operating in the Northeast Region.
Field Service Engineer
Field Service Engineer providing on-site support and troubleshooting for Dell Technologies customers. Collaborating with remote support teams and delivering solutions during installations and maintenance.
Field Service Technician
Field Service Technician maintaining and repairing essential power distribution systems for commercial and industrial clients. Hands-on role requiring technical expertise and strong customer service orientation.
Network Field Service Technician
Network Field Service Technician providing field service and repair for various equipment and electronics. Traveling for project management and service provision across multiple locations.
Field Service Engineer – LC LCMS
Field Service Engineer supporting Agilent's chromatography technology in Sweden. Providing on-site support and troubleshooting for complex system issues in customer laboratories.
Field Service Engineer
Customer Support Engineer providing installation, optimization, and maintenance of chromatography systems in UK laboratories. Act as a technical authority and deliver advanced on-site customer support.
Field Service Engineer – Spectroscopy
Field Service Engineer supporting on-site installations and repairs for Agilent systems and products. Requires Bachelor's degree and 2+ years experience in a lab environment with travel expectations.
Field Service Engineer
Field Service Engineer responsible for on-site support for Agilent GCMS and multi-vendor systems. Installing, maintaining, and repairing systems while collaborating with cross-functional teams.
Field Service Technician
Field Service Technician traveling to customer sites for installations and maintenance of aviation ground support products. Requires mechanical expertise and customer communication skills.
Field Service Technician, Live Events
Field Service Technician diagnosing and repairing rental construction equipment for Sunbelt Rentals. Involves travel, on-call services, and ensuring safety compliance.