Field Applications Engineer
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Job Description
Field Applications Engineer providing high-level technical consultation and support for RoBAT systems. Responsible for engineering support and management of system installations and maintenance.
Responsibilities:
- Engineers and manages the installation of a variety of RoBAT systems and leads the implementation of regular maintenance strategies at customer sites.
- Provides specialized technical consultation and remote support, independently determining the necessary course of action for complex system failures.
- Analyzes case data to identify trends and provides engineering reports for each on-site and remote support case.
- Manages inventory strategies and forecasts spare parts requirements both on and off-site.
- Develops and implements feedback to innovate processes and technical documentation.
- Provides training and technical orientation to customer engineering teams on system architecture and operation.
Requirements:
- Bachelor’s Degree in Engineering, Computer Science, or Mathematics, or minimum of four (4) years of related experience in the Printed Circuit Board industry.
- Proven ability to apply advanced engineering principles to troubleshoot and resolve high-level system malfunctions.
- Ability to travel to/from Mexico and the U.S. on a regular basis; must posses a valid passport book or passport card.
- Must posses a valid driver’s license.
- Ability to provide written and verbal communication clearly, professionally, and promptly.
- Ability to work under pressure while maintaining composure and professionalism.
- Advanced analytical troubleshooting ability and the capacity to make independent engineering decisions.
- Ability to work independently with little supervision.
- Experience in interacting with customers is preferred.
- Ability to interpret and modify schematics and mechanical drawings is preferred.
- Ability to communicate in Spanish is a plus.
Benefits:
- Travel up-to 50%.
- Standard office environment.
- Significant computer work should be expected.
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