Field Service Engineer
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Job Description
Field Service Engineer installing, maintaining, and repairing Agilent analytical instruments for laboratory customers. Supporting GC, GC-MS, and LC systems across Virginia, Maryland, and DC.
Responsibilities:
- Support customers through on-site installation, preventive maintenance, and repair of Agilent and multi-vendor systems
- Install and optimize hardware, software, networking products, and system configurations at customer sites in DC, Virginia, and Maryland
- Diagnose and resolve product performance issues
- Perform preventive maintenance and repairs
- Advise customers on preventive maintenance and system configurations affecting product performance
- Respond proactively to potential equipment issues to prevent unplanned disruptions
- Deliver integrated solutions involving peripherals, communications, operating systems, and application software
- Train customers and other field engineers
- Manage individual repair and preventive-maintenance parts
- Manage expenses
- Help drive business growth through the lead program
- Perform compliance services
- Complete service reports, checklists, and documentation
- Close service orders promptly
Requirements:
- Must reside in the Charlottesville/Richmond area
- Bachelor’s degree in chemistry, analytical chemistry, biochemistry, biotechnology, or a related field, or an equivalent combination of education and experience
- Four years of service or laboratory experience working with gas chromatography (GC) or gas chromatography–mass spectrometry (GC-MS) instrumentation, liquid chromatography (LC), or an equivalent combination of relevant experience
- Experience troubleshooting and resolving issues with analytical instrumentation
- Strong interpersonal and customer service skills
- Willingness to travel daily throughout the service district
- Ability to communicate clearly, concisely, respectfully, and promptly
- Ability to travel overnight occasionally for training and customer support
- Willingness to travel 100% of the time
Benefits:
- Eligibility for bonus
- Stock
- Benefits
- Option to work remotely
- Choice of company car or reimbursement for personal vehicle usage
- Training opportunities
- Equal employment opportunity and inclusive workplace support
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