Field Service Technician II
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Job Description
Field Service Technician installing, configuring, and repairing Verra Mobility red-light camera and speed-enforcement systems. Traveling extensively across the United States to support field deployments.
Responsibilities:
- Install, wire, connect, calibrate, analyze, troubleshoot, and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment.
- Document, install, upgrade, or replace hardware and software systems as needed.
- Travel independently to cities and work with subcontractors and ATS engineering staff to install and maintain red-light camera and speed-enforcement systems.
- Complete 95% of jobs within the default Service Level Agreement.
- Limit same-site repeat repair visits to 5% or less within the same month.
- Complete installations with no repeat visits within 30 days.
- Achieve 95% month-end inventory accuracy.
- Follow company safety procedures and maintain zero controllable work-related collisions/incidents.
- Submit thorough, accurate, and timely documentation.
- Perform basic electrical work, wiring, and troubleshooting for mechanical and electronic equipment.
- Install digital camera systems on street poles, sensors, DSL and wireless communications, and power/control boxes.
- Tune and configure red-light camera and speed-enforcement systems.
- Plan and manage maintenance routines.
- Diagnose, troubleshoot, and repair system issues.
- Provide quality-control support.
- Maintain equipment inventory, assignments, service data, truck stock parts, and tools.
- Communicate with customers and subcontractors in the field.
- Conduct studies for new camera sites using temporarily installed intersection equipment.
- Provide technical training to personnel and departments as requested.
- Prioritize, plan, and manage time effectively.
- Testify in court when required regarding equipment setup, testing, and recorded results.
Requirements:
- Required to obtain OSHA 10 certification within 60 days from date of hire.
- Minimum of 2 years' experience troubleshooting and repairing electronic components, 110 volt power and connectivity wiring, computer hardware and data/video cabling.
- Minimum age of 21 (for corporate insurance coverage).
- Valid driver's license.
- Familiarity with wireless devices and associated connectivity.
- Proven track record configuring and troubleshooting electronic/electrical devices.
- Strong electronics and computer skills for configuration and troubleshooting.
- Proficiency with Microsoft Windows operating systems.
- Ability to conduct effective diagnostics and problem-solving while exercising good judgment.
- Good verbal and written communication skills.
- Ability to work independently, responsibly, and safely in the field.
- Ability to work effectively individually, in a team, and with subcontractors.
- Ability to bend and lift 50–75 lbs. and operate hand and power tools.
- Regular driving and bucket truck operation.
- Ability to independently operate a bucket at heights up to 32 feet and use a ladder.
- Ability to handle regular exposure to outside elements and access cramped spaces.
- Extensive travel, up to 75% of the time, throughout the United States.
Benefits:
- Equal Opportunity Employer
- Company credit card account for expense reimbursement while in the field
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