Field Service Technician
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Job Description
Field Service Technician maintaining digital cinema, projection, audio, and signage systems for nationwide customers. Providing field repairs, installations, testing, and technical support around Albuquerque.
Responsibilities:
- Provide customers with technical support and services related to digital cinema equipment
- Perform preventive maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies
- Provide demand service and determine and execute support plans
- Test electronic assemblies, components, and parts using diagnostic equipment
- Examine equipment and assemblies for defects and replace defective components
- Repair equipment and perform field testing
- Resolve firmware and software issues
- Direct investigations of customer complaints regarding quality, tolerances, specifications, and delivered condition
- Record and analyze production quality information and report customer complaint and claim status to appropriate personnel
- Install electronic or digital equipment and test installations
- Record daily activities in Field Point, including work descriptions, expenses, hours, labor, and travel
- Take ownership and perform other assigned duties
Requirements:
- Associate's degree (A. A.) or equivalent from two-year college or technical or equivalent combination of education and experience
- Experience with electronics related to the Pro-Av market
- Familiarity with computer and networking concepts and architecture
- Experience with digital cinema equipment is preferred
- Strong attention to detail
- Proficient with MS Office
- Exceptional customer service skills required
- Valid, state issued driver’s license
- Ability to stand, sit, squat and bend for a period of time
- Excellent communication skills, both verbal and written
- Comfortable working in a high-stress, fast-paced environment with shifting priorities
- Excellent time management, organizational, and analytical skills
- Self-starter who can find and resolve issues as they are identified
- Ability to successfully interface with a wide range of personnel within the organization
- Willingness to travel in and out of market 70–80% of the time
- Ability to work weekends, holidays and on-call
Benefits:
- Competitive compensation and benefits
- A fun environment that fosters energy, creativity and results
- Highly collaborative and flexible working environment
- High-caliber partnerships and on-going opportunities to work with industry leaders and experts
- Latest technologies
- 401(k) plan with Employer-Match
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Disability Insurance
- Flexible Spending Account
- Health Savings Account - Up to $1,250/yr Employer Contribution
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness Plan
- Company-paid and Voluntary Life Insurance
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