Field Service Manager
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Job Description
Field Service Manager leading technical services across British Columbia in electrical services industry. Responsible for operational performance, team leadership, and customer satisfaction.
Responsibilities:
- Lead the technical services team across British Columbia
- Monitor key operational metrics including utilization, staffing levels, work-in-progress, and forecasting
- Review departmental P&L performance, identify trends or discrepancies, and implement corrective actions
- Ensure all work meets company quality standards and follows established Standard Operating Procedures
- Promote and uphold company safety policies
- Contribute to the development and execution of annual business plans
- Support business development initiatives by collaborating with the sales team
- Plan and manage workforce needs, including recruitment, onboarding, coaching, and performance development
- Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement
Requirements:
- Bachelor’s degree in business, engineering, or a related field (preferred)
- Minimum 5 years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services)
- Demonstrated success in leading and developing technical teams
- Strong business acumen with experience in P&L analysis, forecasting, and operational planning
- Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a proactive, solutions-focused approach
- Ability to travel overnight
- Valid driver’s license with a satisfactory driving record
- Ability to meet pre-employment requirements, which may include background checks and job-related fitness assessments, in accordance with applicable laws.
Benefits:
- Competitive compensation and benefits package
- Opportunity to lead a high-performing technical team in a growing region
- Collaborative, safety-focused culture
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